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Mohammed Aslam Ansar Phone: Show number0097433319032 | Email: [email protected] | LinkedIn:aslamkhan Professional Summary An organized, meticulous, customer service professional with 9+ years of experience influencing business results through exceptional customer service, and a relentless focus on delivering value. An unflappable problem solver who juggles multiple assignments simultaneously and works with confidence and ease in even the most challenging fast-paced environments. Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations Seeking to leverage my expertise to contribute to organizational growth while gaining further experience. Professional Experience . Travel Consultant Journies tours and travel | August 2023 – 2024 till • Managing, planning and assisting with clients’ travel preferences and creating a tailored itinerary based on their budgets. • Organizing end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation. • Documenting and maintaining records of clients’ payments, invoices, and other travel-related bookings in a timely and accurate manner. • Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations Customer Service Agent Qatar Airways (Qatar Aviation Services) | August 2022 – July 2023 • Managed customer queries, conflicts, boarding, check-in, and arrival hall operations. • Processed ticket changes and implemented procedures during irregular operations. • Ensured compliance with international travel itineraries and verified travel documents. • Assisted passengers with boarding and deplaning, ensuring smooth operations. • Monitored on-time departures and enforced carry-on bag policies. • Expertise in handling codeshare and One world airlines. Designated check-in staff for Egypt Air, Royal Air Morocco, Jazeera, Indigo Airlines, and Malaysian Airlines ANSAR GALLERY GROUPS | Feb 2014 – January 2022 • Engaged potential customers through cold calling. • Supported customer engagement and follow-up activities. Customer Service Executive Ansar groups Dubai | Feb 2013 – Jan 2014 • Handled customer queries across WhatsApp, Facebook, Instagram, and phone calls. • Coordinated orders with the warehouse and eCommerce platforms. • Managed social media inquiries and tracked customer orders. Skills • Customer Service & Conflict Resolution • Mentoring • Training Activities • Knowledge of Professional Development • Team Leadership & Strategic Planning • Corporate Training & Employee Development • Aviation Compliance & Ground Handling • Airport Operations Management • Proficient in Zoom, Zendesk, MS Excel, MS CRM, MS Outlook • Naviatre Systems ( GoNow, ALTEA, flydubai ) Education • S S C PASSED | March 2010 • Higher Secondary |JUNE | 2012 • T Y B .COM PASSED 2016

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