Spearhead Training - Management Courses May -
[mod note : do use classified section]
SPEARHEAD TRAINING QATAR
THE GULF’S No. 1 TRAINING COMPANY
Improving Business Performance Across The Region
Having successfully launched a range of public open courses in Qatar in April 2008, with numbers strictly limited to a maximum of twelve delegates (and only eight on Train The Trainer and Presentation Skills!), Qatari companies now have the opportunity to experience world class training on your doorstep, supplied by one of Europe’s leading training providers. You no longer need to worry about flights, hotels and additional expenses for getting your delegates to the training venue! It’s now here in Doha!
Our public courses are designed to help meet the training and development needs of organizations, from large to small. Effective, targeted training is a must for all companies seeking to improve and maintain their competitive edge! Most of our case studies relate to real life experience in the Gulf market – and cover issues that you will not find in a standard textbook!
Established in the UK in 1981 and the UAE in 1997, Spearhead Training is a market leader - offering both public courses and tailored in-company training programmes to over 1200 companies throughout the Gulf region.
BOOK NOW TO AVOID DISAPPOINTMENT!
May Courses Duration Investment Date
Etiquette For Excellent Customer Service 1 Day QR 1,580 4th May
(COURSE FULL!) - next course 3rd August 2008
Self & Time Management 1 Day QR 1,580 7th May
Interviewing Skills –
For Recruitment And Selection 2 Days QR 3,160 14th – 15th May
Improving Your Sales Skills 4 Days QR 6,320 25th – 28th May
Coaching & Mentoring (new course) 2 Days QR 3,160 27th – 28th May
June Courses Duration Investment Date
Presentation Skills - Making A Powerful Impact
On Any Audience ( 8 delegates ONLY) 3 Days QR 4,740 2nd – 4th June
Supervisory Management Skills –
For 1st / 2nd Level Supervisors 3 Days QR 4,740 9th – 11th June
Telephone Skills & Customer Care 2 Days QR 3,160 16th – 17th June
The Perfect PA –
For PA’s & Executive Secretaries 2 Days QR 3,160 23rd – 24th June
Developing Effective Interpersonal & -
Communication Skills 2 Days QR 3,160 29th – 30th June
For course outlines, tutor profiles, etc., please visit our website: www.spearhead-training.com
To receive a copy of our Public Course Training Brochure, and our 2008 Training Calendar (with over 55 Courses listed – including 13 new ones!), please call 00974 4369153 or email: [email protected]
Please note: all of the above courses can be tailored for your ‘in-company needs’. Please call today to make an appointment if you would like one of our staff to visit your office.
SPEARHEAD TRAINING
A TWO-DAY PROGRAMME
Professional Business Writing Skills (Letters, Faxes,
Memos & E-mails) - NEW
‘Better Communication Attracts Better Business’
Who Should Attend?
Staff of all levels who need to be able to express their ideas clearly and effectively in English.
About the Programme
This two-day course is the ideal way to learn the skills of good written communication. It is both informative and practical, with excellent back-up course notes that form a valuable reference source for the future. A course that is completely up-to-date and suitable for everyone in business who has to communicate using the written word.
IMPORTANT: The approximate time spent on each part of the programme is as follows:
Business Writing: 40%
Letter Writing: 30%
E-mails, Faxes, and Memos: 30%
If you require information on any of the specific topics listed below, please be aware of the following programmes that Spearhead also offers:
Writing Minutes of Meetings (1-day)
Report Writing – How to Structure a Report for Maximum Effect (2-days)
Technical Report Writing -(3 days)
Writing Powerful Business Letters (letters only covered on this course) (2-days)
Writing Effective Memos (4-hours)
E-mail Etiquette – How to Make E-mails Work For You (4-hours)
Course Objectives
To provide appropriate guidelines and to appreciate the major different forms of business correspondence – letters, memos, e-mails, and faxes
To be able to select an appropriate form of written communication
To plan and select presentation styles
To compose and punctuate grammatically correct sentences
To appreciate brevity, clarity and accuracy in written communication
To improve overall capability in producing written communication
To examine real examples of how (and how not to) communicate a message in written form
To individually practise the art of business writing
What You Will Gain
A clear understanding of business correspondence techniques
An up-to-date reference guide on all forms of business correspondence
The ability to communicate the written word – clearly, concisely, correctly and completely
Programme Content
This is a highly participative programme with a number of written exercises and assignments to be completed over the two days.
DAY ONE
Why Should We Write?
Who Should We Write To?
How Do We Communicate?
The Difference Between Formal And Informal Language
Using Clear And Understandable Words
Using Sentences And Paragraphs
Eliminating Unnecessary Words / Phrases
Making Your Writing More Active
Making The Main Purpose Clear
Punctuating Appropriately
Punctuation Exercises
Building The Main Body
Logic And Sequence
Good Openings
Effective Endings
DAY TWO
The Art Of Good Letter Writing
Writing Effective Business Letters
When Letters Work
Practical Sessions On Writing Letters Based On Different 'Work Related' Scenarios
Handling Letters Of Complaint
Practical Sessions On Writing Letters Of Complaint
Developing Templates For Various Letters
The Role Of The Internal Memo
What Makes A Good Memo
Using Prepositions In Memos
Writing The Main Part Of A Memo
Problems With Memos
Writing Clear And Concise E-Mails
Writing Your E-Mails – A Professional Layout For An E-Mail
Attaching Files To Messages
E-Mail Accessories
Do’s And Don’ts Of Writing Memos, E-Mails And Faxes
Other Exercises:
Coaching And Feedback On Each Delegate’s Correspondence
Correcting Poorly Written Letters
Individual Writing Exercises – Letters, Memos, Faxes & E-Mails.
Before the course each delegate will be asked to complete a Pre-Course Briefing Form to determine their individual objectives for attending the course. These objectives will be used by the tutor to give on-target training that is focused on the individual delegates.
At the end of the course each delegate will be asked to complete a Personal Development Plan that can be used as part of future appraisals and that will also be an important tool for management reference.
Total Investment: QR 3,160/- which includes – Training Materials, Lunch & Refreshments.
Book Online on www.spearhead-training.com and save 5%
Regards
Alina Gomo
Senior Business Development Manager
Spearhead Training Qatar
P.O. Box 63184
Doha, Qatar
Tel No.: +974 4369153
Fax No.:+974 4341699
Mob No.:+974 571 9084
Email: [email protected]
Web: www.spearhead-training.com
