Disaster readiness

By techn •

Today I have given car for service to popular servcie centre. They did not call back about the status of the service, so I called back. The service agent told me that all telephone lines and down to the service outlet and they did not contact any customer today..

So I contacted the manager there. He told me from morning the lines are dead and the connectivity to their server is also lost, so they cant even print the invoice.

I have following questions.

Why not Ooredoo estimate the issue and provide alternate wireless connectivity with 4G

Why is that the service outlet manager keep one mobile dedicated and re-direct the call to that number.( he admitted that it is their mistake )

What priority given to customer care?

It was funny at the same time , we have to have serious thoughts about disaster management.

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1 comments Sort by rating

By britexpat• 27 Jul 2015 19:03

Rating: 4/5

This is why I always make sure that the service centre for my Pink Kia has MPLS , secondary leased lines and I also lend them my spare mobile so that I can be contacted 24 x 7

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Disaster readiness

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