for ENGLISH, press 2

ONEmakikomoto
By ONEmakikomoto

and I'm really expecting someone who can converse in the ENGLISH language proficiently...

am i the only ONE having a hard time with the customer service representatives of Qtel's Directory inquiry?

[too early to rant] have to say the words EXTRA CLEARLY, SPELL it out EXTRA SLOWLY, provide DESCRIPTIONS etc... in elementary english.

i have completely nothing against these guys, i believe they are tryin their best, but for efficiency's sake, me thinks "calls for 2" should be received by rep.'s fluent in the English Language, after all it says "For English, Press 2"

:(

By Geoffrey I Boycott• 28 Mar 2009 19:40
Geoffrey I Boycott

Sounds like my old friend Mr Kilo November Oscar Bravo, Hotel Echo Alpha Delta - God bless him, got mercilessly bullied at school.

___________________________________________________

I say what I like and I bloody well like what I say

By jasminejasmine• 28 Mar 2009 19:34
jasminejasmine

I had a friend who spelt his name using the phonetic alphapet to a call centre in the uk and when they wrote to him it was addressed to Mr Charlie Romeo Oscar Foxtrot Tango instead of Mr Croft!! And this was a British person talking to another!!

By Cheskaknotz• 28 Mar 2009 12:12
Cheskaknotz

I once called QTEL to get a number for a restaurant, clearly she doesn't know which one because after spelling it out several times she came back to me and said ... ""Sorry Madam am not family with this"... i think she meant "familiar" either that or she's telling me she's not related to that restaurant.

By Oryx• 28 Mar 2009 09:26
Oryx

I was trying to call Fahad Travel Agency

receptionist cut me off three times because he didn't speak English

Went there - the agent himself was good - but what a way to do 'business'.

By Naif-Abdullah• 28 Mar 2009 08:56
Naif-Abdullah

lol !

www.qatcom.com .. the best thing evaa :P

By ONEmakikomoto• 26 Mar 2009 14:21
ONEmakikomoto

and after SLOWLY SPELLING IT OUT... you end up with a WRONG NUMBER., :(

_________________

call me ONE.

By Loulsy• 26 Mar 2009 14:01
Loulsy

dont wait for QTel LOL.. just go to www.qatcom.com..

get the number u want

WYSIWYG

By garielle• 26 Mar 2009 13:39
Rating: 5/5
garielle

same with me...tryin' to contact Q-tel customer service

for the whole day yesterday!!

luckily they catch my call at around 4 pm..

By jasminejasmine• 26 Mar 2009 13:32
Rating: 4/5
jasminejasmine

Ditto to Karwa press 2 means being cut off when they are busy. I bet there are many expats on spouse visas who would love to work part time doing this.

By pisache• 26 Mar 2009 11:10
pisache

yes I agree! you have to spell it to them each letter. Why oh Why? what are their nationality?

By arecel• 26 Mar 2009 10:44
Rating: 4/5
arecel

lol. my colleague tried to contact qtel customer service the whole day. all she hear was ," our values are....."

mo lang!

By Oryx• 26 Mar 2009 10:39
Oryx

its sad the call centre people get paid rubbish and are made to work in a language they dont speak

a lovely girl called me from QNB and her English was basic...she didn't understand the word 'transfer' ...

sad it must be nerve wracking being made to speak on the phone when your english is so rubbish

i actually had a Qtel person once who didn't know the word 'engineer'...muhandis in arabic...so i had to speak in arabic...and all was ok...

By t_coffee_or_me• 26 Mar 2009 10:36
t_coffee_or_me

lol smokey when did you last contact Qtel on your own

 

 

 

[img_assist|nid=50852|title=hmm|desc=|link=none|align=left|width=|height=0]

By xyke101• 26 Mar 2009 10:35
xyke101

grhhh...happens so many times to me as well.

another thing, try to call Qtel after 9pm and you will see

By om Maui• 26 Mar 2009 10:32
om Maui

More on Qtel...

"Shahry. Because everyone is uuuu-nique." (eunech?!!)

LOL!

By om Maui• 26 Mar 2009 10:28
om Maui

For Customer Service, press 1.

after pressing 1, machine replies,

"I'm sorry, that number is invalid. (pause) To repeat the message, press ...."

By ONEmakikomoto• 26 Mar 2009 10:27
ONEmakikomoto

me: can i have the no. of "******"

rep.: "full name please? is that company?"

me: [wtf] that's a GOVT AGENCY.

rep.: what agency?

me:[sigh] ok thanks.

smoke,

yeah, the voice somehow makes up for it.

_________________

call me ONE.

By biltong• 26 Mar 2009 10:12
Rating: 5/5
biltong

letter in the alphabet to spell a word! Call centre's here really sucks!

The future is made of the same stuff as the present - Simone Weil.

By debeers• 26 Mar 2009 10:07
Rating: 5/5
debeers

This is Doha, never experienced a "real" customer service here anyway. You should have the luxury of time only to speak to somebody in Qtel.

**************************

Everything happens for a

reason.

By smoke• 26 Mar 2009 09:56
Rating: 3/5
smoke

HA! your lucky if you can get those idiots on the line! Once i waited for 45 mins on the line just to speak to the damn customer service rep. like wtf is there just ONE person to take complaints in Q-hell? Ok that was the rant about them not being there, about their english man well i cant really complain, their arabic women sound sexy :P

Good Fortune always comes knocking at your door...when you are sh*tting in the toilet!! :)

_[]~SMoKE~[]_

 

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