Extremly poor customer service by KFC Airport

kaaz4u2
By kaaz4u2

Last week we celebrated my daughter's 4th birthday at KFC airport road branch near Mcdonalds.

The birthday was phenomal however we had the worst experience on that auspicous day. There was a lady who was shooting the entire celebration and in the end instead of giving the caseete in my hand droped it in the gift cover without my consent.

Later on the next day when we asked her about the casete since we were unable to find it. To my surprise this lady had a v.v.v.very laid back attitude saying that i had already dropped it. When we went again to KFC And explain our grievance..we were made to wait for hours together with no response from their end. We also tried to follow the chain of herirachy that they have in KFC but they were even more careless than the lady.

I WANT TO ASK YOU..WHAT SHOULD I DO NOW????? BECAUSE OF THEIR INCOMPTENCY I HAVE LOST THE MOST AUSPICOUS MEMORIES OF MY CHILD...ALSO I WILL RECOMMEND ALL OF YOU..TO PLEASE BOYCOTT KFC,THEY ARE JUST GOING BY THE NAME AND THEY ARE NOT CUSTOMER CENTRIC AT ALL...

ALSO THIS THING HAS BEEN WITNESSED BY 72 PEOPLE PRESENT THERE...AND ANY ONE IF YOU FIND THE VIDEO CASSETE PLZ CALL 5897891..YOUR CALL WILL BE HIGHLY APPRECIATED...

AWAITING and APPRECIATE ALL YOUR SUGGESTIONS!!!

By ghazalz• 15 Jun 2010 21:08
ghazalz

I'm sorry to hear about all misfortune and feel sad for your daughter,

but at the same time are the parents of the birthday girl not equally responsible for this mishap?

You should have asked about it before leaving the premises as she is your beloved one and the lady was a KFC employee only what we can expect...?

By anonymous• 15 Jun 2010 19:27
anonymous

im sorry for cassete but here are a lot of people from ur country.if everyone would get special attention who is from india kfc would need 100000000000000000000000000 people to satisfy all indians

By anonymous• 15 Jun 2010 19:27
anonymous

im sorry for cassete but here are a lot of people from ur country.if everyone would get special attention who is from india kfc would need 100000000000000000000000000 people to satisfy all indians

By anonymous• 15 Jun 2010 19:26
anonymous

im sorry for cassete but here are a lot of people from ur country.if everyone would get special attention who is from india kfc would need 100000000000000000000000000 people to satisfy all indians

By Victory_278692• 25 Mar 2010 13:22
Victory_278692

for info :)

By Formatted Soul• 25 Mar 2010 13:20
Formatted Soul

Victory..there is KFC opposite to westbay Health center...

There is one opposite to Al Ahli Hospital...near TV R/A

By Victory_278692• 25 Mar 2010 13:16
Rating: 4/5
Victory_278692

there is no KFC at westbay...........Airport one is over crowded being it is very close to residential area. Try at The CENTRE.

By Bien0705• 25 Mar 2010 13:12
Bien0705

They dont want to come inside our site but for other they will come its not our fault why we cancel our ohter before because of their poor service they made as wait for 2 1/2 hour so we cancel our order and now they will not deliver for us inside the site but for others they will

By l_3_o_z• 26 Oct 2009 14:27
l_3_o_z

HI Kaaz!!!

Sorry to know about ur bad experience. I would rather do the party inside a house rather than a busy place where things of this sort happen. And here is a humble request from everybody..... plz dont bash other ethnicities.

===============================================

"Electricity is really just organized lightning".

George Carlin

By Faisal Khan• 26 Oct 2009 14:01
Faisal Khan

Wow....exiledsaint ur so smart ...you should be given the best fools award..because even after so many insults you are still replying .. fuck off..

By anonymous• 26 Oct 2009 11:27
anonymous

We Qataris in Doha? Your profile says Indian. So sad you are ashamed of your Indian heritage that you have to pretend to be Qatari. Or is your English not that good?

By Faisal Khan• 26 Oct 2009 10:36
Faisal Khan

i suggest exiledsaint go to school and learn english..you seem to have a problem understanding people as someone above mentioned above that no one likes you or ur comments...you fool..read it properly then reply...i said we qataris in doha cannot operate with the whims and fantasies of filipinos or any nationality...so plz stick to the topic and lets not worry as to whom my girlfriend ran with..u swain.

By anonymous• 26 Oct 2009 06:46
anonymous

Faisal,

Did you girlfriend run off with a filipino worker at KFC??? You seem to have a lot of hate in your hear towards them....

By adey• 25 Oct 2009 22:21
adey

"Deaths in the Bible. God - 2,270,365

not including the victims of Noah's flood, Sodom and Gomorrah, or the

many plagues, famines, fiery serpents, etc because no specific numbers

were given. Satan - 10."

By Faisal Khan• 25 Oct 2009 16:41
Faisal Khan

COME ON AS ADEY SAID AND GAVE THE REFRENCE OF BIBLE...LET US ALL JOIN HANDS AND BOYCOTT KFC...NO ONE SHOULD EAT THEIR CHICKEN FRY..THIS IS THE PUNISHMENT THEY SHOULD GET FOR LOOSING SOMEONE'S BIRTHDAY CASSESTE...

By adey• 24 Oct 2009 18:55
adey

"Deaths in the Bible. God - 2,270,365

not including the victims of Noah's flood, Sodom and Gomorrah, or the

many plagues, famines, fiery serpents, etc because no specific numbers

were given. Satan - 10."

By Faisal Khan• 24 Oct 2009 17:43
Faisal Khan

very true...and as far as i believe the earlier posts were aggravating because no one was helping the topic starter and everyone was saying hey to filipino..which wasnt required...but orginally the topic starter needs assistance..i think we should provide him the same...and as a matter of self respect and as a good citizen ..all of us should boycott KFC...i love thr chicken..but after this nt any more..huh!!

By shaheka143• 24 Oct 2009 17:42
shaheka143

Dear Kaaz4u2,

I had a similar experience and had complained to the KFC Qatar Management and they didnt bother to investigate into this matter. Next what I did was I contacted the HQ in the US, which goes by the name Yum! and told them my grievance. After two days i got a call from KFC Qatar asking for a meeting with me.

What i would request you to do is go to the link below and send in your feedback and complaints in the feedback page. and wait and see the call you get from KFC Qatar.

http://www.kfc.com/contact/international.asp

Wish you all the best.

By Bisaya Ako• 24 Oct 2009 17:26
Bisaya Ako

faisal just boycott kfc alone and dont spread humors here....

By pmcorrea• 24 Oct 2009 17:07
pmcorrea

Perhaps Faisal doesn't believe in fried chicken. It may have nothing to do with his shares in DQ.

By anonymous• 24 Oct 2009 16:53
anonymous

Are you ok Faisal? Or maybe you have lots of shares in Dairy Queen and are trying to put KFC out of business...

By Faisal Khan• 24 Oct 2009 15:07
Faisal Khan

you are right ... KFC SHOULD BE BANNED HERE...they have taken customers for a ride..KFC AIRPORT ROAD IS JUST ONE OF THE WORSE ONE'S....I THINK THE MEDIA SHOULD ALSO KNOW ABOUT THIS..

By stealth• 24 Oct 2009 14:44
stealth

try to get hold of the CEO. He is always in the news celebrating with the staff.

By anonymous• 24 Oct 2009 14:39
anonymous

I know I try to be funny people attack me, I try to be serious people attack, I try to be logical people attack me... maybe that is why I got exiled from heaven...

By pmcorrea• 24 Oct 2009 14:34
pmcorrea

Their chicken is ok and they deliver.

Exiled, you just can't make people happy in any forums you participate in huh.

By anonymous• 24 Oct 2009 14:32
anonymous

i never felt any bad experience

By anonymous• 24 Oct 2009 14:29
anonymous

So how will boycotting KFC give him a solution? I have sympathy for his loss but a boycott will not get his tape back.

So you think I am a Filipino, well I hope they accept me into their community. Maybe I'll take them all to KFC...

By LAMBORJEEPNEY• 24 Oct 2009 14:28
LAMBORJEEPNEY

as Mary Brown is better! So theres NO NEED to boycott KFC, they will die with natural death! and soon a Filipino Fast Food will Open 2 stores in Doha "CHOWKING", hence you will not see Filipinos lining-up at KFC as most of them will be at Chowking. Mark your calendar it will be 18 November 2009 the first Filipino fast Food to open in Doha.

"katas ng qatar"

By kaaz4u2• 24 Oct 2009 14:23
kaaz4u2

First of all im not here to get anyones attention or to take a revenge what i need is just your support so that i can get my video cassette back as its very precious to me and pls dont fight in between we are human first.we got brain that makes us different from other living beings,pls try to post some suggestions instead of making it an issue.I am already special and im proud to be an Indian.And everyone should be proud of his/hers nation.

By Faisal Khan• 24 Oct 2009 14:21
Faisal Khan

I guess ur not reading properly..i suggest go back read it 10 times and then reply....

the topic starter has already mentioned that this has been viewed by 72 people present over there..and also has spoken to the respective heriarchy..

but hasnt got any help or response...

so please learn english and then reply ..also dont forget your a filipino...

the topic starter is asking for a solution .. not the whims and fantasies of filipinos...so stop discriminating;..l.

By anonymous• 24 Oct 2009 14:17
anonymous

Anyone can have their own personal boycott but to expect others to boycott one company because of one persons experience is niave and foolish. If this was the case every company would be boycotted.

Boycotts are for serious matters like child slavery, illegal arms trading etc....

This is an individual complaint about one employee. Raise it with the manager and customer services.

By Faisal Khan• 24 Oct 2009 14:16
Faisal Khan

EXILEDSAINT I WANT TO ANSWER YOU ON THIS LINE THAT YOU MENTIONED ABOVE..."For all we know this person could've be sacked from KFC and wants revenge."

I think you might also be a person from KFC who is trying his stunt to save KFC...so how much are u getting paid extra..if u cannot support someone..dont talk bull shit over here...and just buzz off ...dont spoil the name of filipinos...fuck off from the posts right now..we dont need to know ur views...

By Faisal Khan• 24 Oct 2009 14:10
Faisal Khan

KFC should be boycotted if this is the level of customer service they have..i have a friend of mine who is a filipino who works for gulf times....he said this is a very serious issue and the media will be disclosed about their poor customer service..further on he also added that KFC might get completly boycotted from DOHA because it is a american company and Administration in DOHA doesnt operate with the whims and fantasies of filipinos..dont know if this is going to be true or not..but lets keep our fingers crossed.

By anonymous• 24 Oct 2009 14:00
anonymous

I don't think we should boycott KFC on this persons say so. We only have his word for it that his daughers birthday was ruined. For all we know this person could've be sacked from KFC and wants revenge.

I don't go there personally myself, but when at City Center every 6 out of 10 people in the queue appear to be Filipinos, so I deduce from that its one of their favourite places.

I go to Shatter Abbas and it mainly seems to be Arabs. Same, same my friend.

By Kummar• 24 Oct 2009 14:00
Kummar

some indians want special attention..special care but no tip...

By anonymous• 24 Oct 2009 13:55
anonymous

I guess it is, KFC seems to be one of the Filipinos favourite places. Is there something wrong with that?

By Faisal Khan• 24 Oct 2009 13:54
Faisal Khan

the people who are commenting over here..should first read the entire story of the topic starter...i request others who are claiming about not leaving kfc business and blah blah blah....the matter is written in English..please understand wat is written then reply...someone's daughters birthday was ruined and instead of supporting i think we are demotivating the topic starter which is not right...so Bisaya Ako i doubt ur either from KFC Or may be ur getting a free chicken from KFC..and the question about filipinos...they are not really KFC FANS..SO PLEASE DONT GIVE FALSE QUOTES..SINCE UR NT MAKING SENSE ACCORDING TO ME..LETS ASK THE TOPIC STARTER ABOUT THIS...

By jonald• 24 Oct 2009 13:51
jonald

exiledsaint, is that a racial comment?

Dagway ai!

By Bisaya Ako• 24 Oct 2009 13:43
Bisaya Ako

kaaz dont let all people here agreed with you. DONT judge me that i am an addict because i am not a book...lol

By anonymous• 24 Oct 2009 13:42
anonymous

What would the Filipinos do without KFC?!!??!

By kaaz4u2• 24 Oct 2009 13:39
kaaz4u2

I guess your the person who dont want customer service for your valuable money.i cant help it out your choice.

By Bisaya Ako• 24 Oct 2009 13:27
Bisaya Ako

madame kaaz i cannot boycott KFC because of your experience...your experience might not the same experience from others.

my business soon is open...

By Faisal Khan• 24 Oct 2009 13:13
Rating: 4/5
Faisal Khan

oh my god!! really sorry to hear this...i think had i been in your place i would just sued the company..these people at KFC are *@#*&** ...i think you should take it up with the customer relations..and ask them to give you a full refund..it is completly their fault...And i suggest everyone should boycott KFC if this is the level of service we are provided for their consumers...Shame on KFC not expected....i think Hardees is better in this case as far as customer service is considered...KFC should be out from here....

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