No decline in QTEL customer Satisfaction.

I just did a speed test and found I'm getting 33mbps from Qtel right now.

Oh, and it's 20 minutes after I last posted and I'm still waiting for the 30 second video to load. The total: 50 minutes so far and I've loaded less than 1/2 of it.

Qtel sucks.

So slow, so unreliable, so expensive.

I'm on this page typing while I wait 10 minutes for a 30 second video to load. A country this small with so much money should have Internet speeds 10 times as fast for a quarter the price. Compare Qtel to services in Korea, Japan, Singapore, Canada, USA, Finland, etc., etc. etc... name a hundred more countries.

It costs so much for such crap services.

Has anyone here found it possible to play games online?

ah so its just not me. thats a relief. lol

its not sometimes. it is always. minimum time take will be 45 minutes. thats the rule

it sometimes takes an hour before you can speak to an agent in qtel. it just sucks to wait that long with the same tune playing over and over. how many agents do they have to cater for their customers?.. *sigh*

now some qtel's staff knows how say thank you...

Fuck Qtel

ehm Is there customer service in QtL ,,????????

Am agree with u Osman and with most of the ppl here in this thread ,its our right to post what ever we think and feel,but taking it personal and pointing on members arn't signs of broadminds.Hope they will learn someday.

i dont find it necessary to use brain with dunce ppl.

so does Alexa finds it that way.

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She havnt started using her brain.

Anger and jealousy can no more bear to lose sight of their objects than love

http://www.qatarliving.com/group/ql-kairali

YOU DONT KNOW ME, DONT EVEN TRY !!!

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First of all Alexa iv not asked you anything more over if you have brain then use is positively instead of criticizing,thank to God that you have such a peaceful environment here in Qatar.Qatar is giving you all of your needs but your are still screaming.

Am not asking anybody to take my comments personal,keep good work as i havn't mentioned anybody in my comments.

QTEL customer service if i will rate them from 0 - 10 i rate it -0 POOR CUSTOMER SERVICE.

Do we have another provider? Coz I can access porn.

gud or bad.. do we have another option?? NOPE !!!

How can Qtel being its best when most of the staffs online on QL during the day ??? :D

Amal, why do i have to get out of Doha if i dont like Qtel service?

Will you find my DH a job somewhere else pls? Together with schooling too for my son? and maybe you can pay my DH income tax too ???

Nice to know that some natural constants remain, well, constant. QTel service being one of them.

As for Amal, we can only hope that the new competition, is well, competitive.

If u dont like QTel's services simply get out of Doha.

Never Ask for a SMILE..just GIVE it..

lollllllllll

nice one alexa ;)

they really needs to hire more professional and implement the modern features services. they are far behind then nearby poors country in services and quality.

Everybody is right everybody is wrong it depends where you stand.

QTEL U SUCK with all ur lazy workers and bad services just like everything else in this country....top 20 telecommunications company my a**

hello n&s we do have the same problem only mine is for ADSL connection. I went thru same process calling 115 almost everyday since 7th of April. Lately I decided to write a letter addressing to Mr. Al Sayed, the Director of Customer Service and handed to one of the personnel of Al Sadd. Sadly still no action was carried out by the technical department until the next day that I decided to write a follow up letter. This time I went to Qtel Tower near Four Seasons Hotel to see personally Mr. Al Sayed. His office is located at the 10th floor. Unluckily I didnt find him there instread I talked to her secretary. After a thirty minutes of waiting, a call emanating from a qtel technical person telling me to check my connection.  When I came home  my connection was already  working. I dont know if  what  is customer  service  are there  for. Surely they only recieve your complain and send them thrash. Qtel is very poor in after sales.

thats qtel for u.

Qtel has a complaint desk at Al Sadd, it's desk number 12. A polite employee will register your complaint on the computer and give you a reference number, and that's the end of the story....

I went there almost 3 weeks ago to complain that my landline is still not working since installation... well until today it is still not working.

QTEL SUCKS if u also want to unlock ur iphones call 5125244 

absolutely not meeee

went2qatar, I guess you mean sheep

Q-Tel is absolutely the BLACKEST sheet of Qatar. They need to close it down.

the second provider is just  gimmick ...and i am sure its gonna be owned by Q-tel itself ..hehe.... its gonna be same as "du" in uae ..and du gonna be a history now  coz of their worst service ...

lets wait and watch

I aLwaYS TeLL Da TruTh, EveN When I LiE

the heading should be changed to"no change in Qtel customer dissatisfaction'!!!!!

i wonder how Q-tel can say good customer satisfaction!!!!!!!!!!!!!!!!!!! infact the worst service is from Q-tel..... a incident with me.....

            i had a land line and ADSL of 512 Kbps and after a year i increased the ADSL speed to 1MB which was monthly 300 riyal and 33 riyal for land line phone.... i used to pay the bill monthly.... on the 2nd month from increasing the speed, when i went to LULU branch to pay monthly bill as usual, i got shocked when the cashier told me the bill amount is 2500 riyal... i discussed with them how it can be this?? but no clue.... no records... then i went to Alsaad branch... went to customer service.. but no clue how this amount came... then i took statement of last 5 months and waited to meet supervisor.. as he told me to wait and will come soon, i waited for 3 hours but could not meet him... the next day i went and meet another supervisor and told him all the story and after a long discussion we found that the new amount monthly 300 riyal has been charged since the ADSL was installed which should be from the month only on which i had increased the speed.. then i registered the complain to biliing dept and waited for some relief... the next month it reached to 3000.. i visited again and again new story and no conclusion.... i was very disappointed.. but could do nothing.. rather than paid all the bill and cancel ADSL and phone line.......this is Q-Tel......

came in competition with Etisalat ... no doubt Etisalat services are excellent but Du successfully grab hundreds of customer due to their offer and calling rates .. with Etisalat if you call from mobile to mobile the charge is 30fils (30dirhams - Qatari) per min... u call for 10 sec or 1 min 30fils are gone but incase of Du they introduced call per second .... if you call for 10 sec you will not be charged 30fils you will be charged like 5fils only for 10sec  ... same call charges applies for international calls !

I think Vodafone will start the same service "Call per Second" which will be really great and will save lots of money specailly for frequent callers or for business !

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Compared to saudi's mobily & Jawal, Qtels tariffs are very high. Also Qtel doesnt have the seconds pulse charging and no message of last call charge.

Q-Tel must have definitely tipped the company who conducted the survey. What was the source of survey? BullS***.

Customer support is more like a stress relief poster on a concrete wall which reads ”Hit your head here”

Bunch of *****.  They make me sick… Yukkkkkhhhhhh.

 It’s a pity there is no other alternate.  Q-tel should start hiring Professionals who knows the meaning of WORK & Support.  

Vodafone may not beat Qtel in the price but I am sure it will beat them in customer service.

Come to rescue us from Qtel... Where are u Vodafone

Qtel is the BEST phone company here. They do not even have one competitor who is even close in customer satisfaction. They don't even have one competito!

For example, I pay for 2mb connection and I am forced to be satisfied with 35-96 kbps download speeds in the evenings when every body is online. That is a lot better than and of my other OPTIONS

qtel has no notion of customer service. the people who deal with customers seem to be nothing more than trained monkies reading off scripts with no understanding of any issue at hand!

i had problems with my mosaic for three continuous weeks,due to which i had to call their call centre almost daily. after a few days the guy there recognised me"u again "he said!!!!

 i didnt know whether to laugh or yell at him.

its not like Qtel didnt try to fix it. i had six different technicians visit my home at sic different times,over the three weeks claiming they had fixed the main box or replaced the old cables with new etc etc etc but the result was always the same!!!!

 we eventually got our mosaic disconnected and got adsl only. It has been there but very slow and this morning it disappeared!!!!

i cant call international numbers from my landline because i get connected to wrong numbers or fax machines every single time. its been three weeks since i complained but so far no help from qtel!!!!!!!

can there be more dissatisfaction????

well said gypsy

I wonder if QTEL will share with us What is the current level of satisfaction that is being mentioned. 

 It says there's no DECLINE in customer satisfaction, that's because customers can't possibly be more unsatisfied.

Visit www.qatarhappening.com

& ADSL .... once the lines were connected next day i received sms saying my outstanding bill is xyz... lol ! now i will pay them after 3 months let them disconnect the lines for time being for non payment

but my ADSL 512kb is pretty fast no complains !

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you can go to thr website an chek how to subscribe...

Live and Die with DIGNITY!

-JaYTeR-

Friends ...

Is that QTEL has 3G service or mobile brodband ....

The prices are high, but with the interenet its unlimited downloads where in other countries you pay a fortune....I guess that only applies if your a download freak like me downloading a min of 40 gig a month...

'Our freedom is but a light that breaks through from another world'

Competition is exactly what is needed...until then we have to put up with the poor service

'Our freedom is but a light that breaks through from another world'

wonder if they atleast have a customer complaint division.

YOU DONT KNOW ME, DONT EVEN TRY !!!

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whoami, it should be a good thing for Qatar then. COMPETITION !

I paid for 1Mbps ADSL but its running only as 512Kbps and it is my laptop problem according to them.huh?

"Fascinated with Supercars but can’t afford it yet, so I settle down for a humble Jeepney. Proud Noypi!"

@novita, Qtel doesn't have anything to do with this ;) I know the distribution of shares in this project. In fact, Qtel are going insane trying to figure out the strategy.

___________________________

Click here for LOADS of Qatar info I♥Q  <-- (Expat and Local Info)

recently i was married in the Philippines & now i am pregnant, i dont have any ideas if what are the requirements that maybe needed by Philippine Embassy here in Qatar.

 If there's anyone out there who can help to share there knowledge & info regarding this please help.

thanx

i believe that would be the Operational side of works...

Live and Die with DIGNITY!

-JaYTeR-

i am sure the second operator would be 51 percents partly own by Qtel ....

It says there are indeed some areas where q-tel is supposed to improve which they admit.

We would have to ask what all are those areas....  

Hey dude, Customer service isnt the only way to get to the top 20 in the world...think about that for a moment, at the rate at which they are acquiring companies outside Qatar, that is also one way to get to the top 20 buddy...

And come on folks, QTel isnt that bad, its just that they are bad because they own the monopoly, and we dont have anyone else to blame or hate...

Just wait till the 2nd operator, lets see how they get things done....

QTEL SUCKS

--------------------

No human can stop racism and its easier to make a deaf hear u than an ignorant.

level of satisfaction ?? hmmm  ... average.. IMO

in satisfaction when there is no satisfaction to begin with.  

I dunno how Qtel is thinking "To be among the top 20 telecommunications companies in the world by the year 2020"

that's so Silly....

Hi Vegas, did you install any network or internet software that makes you internet connection flies eventhough at 512 KB?

When the going gets tough the tough gets going.....

they tend to be professional... but when they got the job and seats? nehhh!

Live and Die with DIGNITY!

-JaYTeR-

You can't teach experience...

Very unsatisfied about QTEL's service, looking forward for another provider.

When the going gets tough the tough gets going.....

It is Qtel responsibilty to Hire proffessional ppl or staff..to Give the expected service we are not looking for a Gr8 service just to get or needs done in short time ....

For some staff maybe... but cant blame the QTel itself... or might yes... for hiring those stubborn and lazy ones...

Live and Die with DIGNITY!

-JaYTeR-

Man U need to beg to get ur Things done...0% satisfaction..

Is that QTEL so bad ....

Ahhhhhhhhhhhhhhhhhhhhhhhh

QTEL - hear me scream!

Those poor people who work on the call desk must have an awful job because they are so short staffed.

not me!