Summer Toys Free - KFC
'EVERYBODY WINS INSTANTLY' - KFC
'EVERYBODY BECOMES STUPID INSTANTLY' - SPEED
On 17th July 2009 (Friday) in the evening, we took our children to KFC on Airport Rd. to buy some Kids Meal.
KFC is running a promotion for kids called Summer Toys Free - 'Scratch and Win' - EVERYBODY WINS INSTANTLY.
After purchasing the kids meal, the lady on the KFC counter gave my 6years old son, a coupon to scratch. After he scratched, the number '2' digit appeared in the coupon. So as per the promotion he won 'Antigravity Boots' which is marked as no. 2 item on the back of the price. You can say he won SECOND PRIZE.
When he presented the coupon back to the lady she congratulated him because he won one of the expensive prize. Upon checking in the store she noticed that 'Antigravity Shoes' are not in stock. After few mins past one guy from KFC came and apologized to us that they don't have this item in stock. Anyhow, he gave us the telephone number to contact him after 2 - 3 days on 465 5612 to check if the item is in stock as they are expecting the gifts within few days.
My son started crying to get the prize now, they KFC guy told us that we can collect this prize from ANY of their branch in Doha.
Next day on 18.07.09 we visited Villaigio for general shopping, we presented the coupon at KFC which is in the food court of Villiagio. They said they don't have 'Antigravity shoes' in stock. Similarly after few days we visited KFC in Al Sadd area (which is after Royal Plaza) we got same answer 'Not In Stock'.
On 25.07.2009 we called the KFC Airport Rd. from where my son won the prize and they said to come after 2 days. We visited KFC on 27.07.2009 and they repeated the same that still they have not received the 'Antigravity Shoes' and we can check other branch. After hearing this comments from KFC officials my son said 'THEY ARE LIARS' and he will never eat anything from KFC next time.
Last Wednesday, 05.08.09 KFC Airport br. Manager called me and said that we can collect the Gift from KFC Al Rayaan branch. I called Al Rayaan branch next day and they said to call on Saturday 08.08.09.
I called Al Rayaan br. today and the said that the Promotion is over and they don't have the gift any more.... I was like &*%^&*%$%&$$^*$
Are they playing with their 'Customer' such kind of FAKE PROMOTIONS?
Today I realized my son is right 'THEY ARE LIARS' :-(
By the way I am not an easy person, I will take up this matter tomorrow with Ministry of Commerce and Trade and to the Media !!!
Well done..Speed ! fight for yr rights...indeed,we are proud of u, so tell us about the gift, did yr son try it?? Update...
Xray...cant include Speed as normal man....
he has "contacts"... which normal man has not...
...and big cheers to the Qatari Manager who Heads the Customer Protection dept...for his efficient handling of the subject.
A gift to the gift.
Ramadan Kareem..:)
Salam
Go Speed Go!
"There's nothing we can do to change the past, if it teaches you a lesson profit from it then, forget it.
There is no use of crying over spelt milk"
Oh no I am not from your family...
Thank you Drac :-D
Congratulation Speed!
.
lol Smoke !!
Make it Two - Speed.....:)
Speed you are lucky i didnt read this comment of yours yesterday else i'd have eliminated u myself :P now get me wolverine dog tag, i know you now have big wasta with KFC :P
Good Fortune always comes knocking at your door...when you are sh*tting in the toilet!! :)
_[]~SMoKE~[]_
But so far theyre not offering it anymore. I only got a free fries for additional 1QRs of Pepsi. :-(
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
Kill ME ? :(
i am not the manager of KFC ....:(
else i will send you to QAWS so that all the dogs can give you some nice TAGS ON YOUR BACK ;-D
Smoke is Speeds son ? watdahiLL..?
Speed but u look younger then ur SON - SMoke....:)
man if I find teddy bear I will KILL YOU... grrrrrr
Abey! did you ask for wolverine dog tags for your OTHER son? ME!
Good Fortune always comes knocking at your door...when you are sh*tting in the toilet!! :)
_[]~SMoKE~[]_
Speed have u checked inside tat box CAREFULLY, is it the same thing as shown out of the box or just a Teddy Bear....:)
Just received in my office :-D
Well, I don't think it is professional way to say what KFC Manager said. End of the day I got my thing and I am Thankful to KFC (Americana) Management and Ministry of Business and Trade for taking up my matter seriously and no doubt they resolved the matter within few days (not months) ...
So what did the KFC Manager have to say? And did you getthe gift yet?
"Ali Baba and 40 thieves" are now "Ali Baba and 30 thieves" ; 10 were laid off.
mabrok! but you should tell them to go and apologise to your son.
"katas ng qatar"
Speed....
just lemme know when ur son will go to SLEEP with TIME and PLACE, so tat i can wear boogy dress and come over to ur house and flick tat gift.
Appreciate your kind response.
thank you
that.
I bet that your son is ecstatic at this time.
That's the spirit man!
"Adda ti adal na, ngem awan ti sursuro na."
until you actually have them in your hands.
Let us know if they ever show up. good luck
First of Well Done Speed. We are all proud of you and you have clearly shown that persistence and determination in any casue can bring results.
Sorry to hear about your son's ordeal, on the same note congratulation for an excellent follow up on this issue..
-----------------
HE WHO DARES WINS
Weldone buddy...
Very True Speed! Go Whoop some KFC butt! :D
Also on they way find out if their chicken are really genetically modified! :P Heard they get chickhens without beaks and feathers! So wonder they are finger lickin' good! :P
else they will end up messing up with the Customers like me ;-)
Lol, I remember when I was behind these Wolverine dog tags like crazy! Managed to get everything else except those. One day while walking near my house I see this crowd of around 10 kids who all were wearing the dog tags and I asked em how they managed to get one and they said that they just asked for it!
I never knew it was so simple! :( Sadly now that everyone is 'asking'for em, it lost all its value and exclusive ness for me :P
Yes one has to be patient in such matter...
Some people normally go to the retailer and start fighting with their staff, which I don't think is their fault (staff working in the shop or restaurant)
One should approach the concern authorities responsible, that is the professional way.
WEll basically KFC prints the scratch and win cards according to their stack. The expensive toys are just kept limited to around 3-4 per branch. But what I ve seen here a lot is, many people who are in good terms with employees there, ask for another gift instead of the one they won. They just say that they ve got like many of a certain one, so they usually end up going home with these kinda expensive toys. It happened infront of me that some guy won some keychain and went home wearing a X-Men Origins: Wolverine Jacket! :P
Abay Rizk.... you have to fight with my son for the gift now ;-)
SPEED, They system works, if you are patient enough. :P
Congrats.
Congrats Speed for your big achivement !
U taught us all, to fight for our rights no matter wat happens.
Now u better give me tat gift which u got frm KFC or else i will fight with you......lol
They will come to ur office with a complimentary apology burger.
Aana free, jaana free,
Pakde gaye tho khana free.
well done speed, this will teach a lesson to other establishments as well.
I like your fighting spirit...
and will try to take a lesson from the moral of the story.
____________________________________________________
Have Courage To Live.
Anyone Can Die.
Well done Speed...wish everyone do the same as you did...
Qatar Govt authorities prompt action is really commendable…
Congratulation Speed!
The matter was important as KFC learned a good lesson how to care about customers and more importantly how to keep their promises...
I will also appreciate "Customer Protection dept" as they keenly took interest in a normal expat [sorry speed i am not taking you as elite expat] complaint and once found it RIGHT, they forced the opponent company to take action accordingly…
If KFC manager comes to deliver the gift ask for two:)
Americana representatives were called in the Ministry office on Sunday and today for investigation purpose.
Today morning, I received a call from one of the Qatari Manager who Head the Customer Protection dept. in the Ministry of Business and Trade. He told me that matter has been resolved and KFC will delivery the 'Gift item' for my Son anywhere I wish.
Anyhow, to make the story short, after the Ministry call, KFC Manager called me just now. They said they coming to my office to deliver the gift and they wants to talk to me :-D
Moral of the story:
'Always fight for your right, one day you will succeed'
Once again Big Thanks to all of you.
Speed
lol Speed...
abbe baal rahenge to lice milega na ? lol
English version: If i had hairs, i would hav got LICE...:)
else they are fooling customers !
KFC SUCKS !!!!
I scratch my head a billion times, but still i dont get any prize....:(
Tess how are they supposed to know which coupon has what prize? the fact is they should have STOCK of their prizes when they have printed those coupons.
YES Speed wolverine dog tags from KF*ingC :p
Good Fortune always comes knocking at your door...when you are sh*tting in the toilet!! :)
_[]~SMoKE~[]_
KFC REALLY HURT YOUR INNOCENT SON,YOU MUST TAKE THE MATTER TO THE AUTHORITY
Tell me about it speed bhai. i tried so much to get those freaking wolverine dog tags and all i got was sh*t! Don't leave them see that u give them hell to pay..and when they pay..see if you can get me wolverine dog tags :)
Wonder how they have coupons for prizes but their prizes mysteriously go "out of stock" bastiges!!!!
Good Fortune always comes knocking at your door...when you are sh*tting in the toilet!! :)
_[]~SMoKE~[]_
I felt insulted by KFC. I don't know what should I ask for when I get a call from Americana?
One more thing, when Media reporter spoke to Americana Manager, he told the reporter to let the Customer call him.
I told the reporter from Media that logically he should be the one to call me and resolve the issue. Anyhow, when I tried to call him, he disconnected my line and never bothered to call me back!!! I tell their 'Customer Services' is not upto standard.
Really I feel happy to get support from all of you on QL.
Thanks to bleu/pionny and all others who guided me thru this process :-)
I wrote to Media and seems they are reluctant to write about Americana although they accept that the story goes in my favor but they have some kind of 'PRESSURE' not to bring this story in the paper????
I called Ministry of Business and Trade and they were very helpful. They took this matter very seriously and took down all the details from me and finally registered my complain. I received a call from the Ministry today and the assured me that will investigate this matter with AMERICANA - KFC. Also I received an SMS from the Ministry about my complain number and the telephone number to follow up.
speed please up date ... :)
My son got a fountain & light.
today's date... LOL
But I tried again and it automatically kick me out since my IP add has been noted on KFC.com !
Will try from my office tomorrow...
INTERNATIONAL CONSUMER FEEDBACK
Sorry! You are too young to participate in KFC's Consumer Feedback feature.
Feel free to continue browsing other sections of KFC.com as there are other interesting areas for you to explore.
-----------------------------------------------------------------
LOL.... I didn't not even mentioned my age on the 1st page. It just asked me to select today's date and above message appeared. (may be I missed something?)
Seems like my IP addressed has been recorded now I cannot try again :-(
Aww :( Your poor son!! That's so sad! As already mentioned, they shouldn't be sending you on a wild goose chase round all their branches, they should be going out of their way to please their customers and should have called round all their branches themselves. What a load of rubbish that promotion was!
enter your date of birth right in the first step, then it will take you to the feedback form
I didn't thought some websites block anything related to Qtel. LOL
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
The Ministry you mentioned and the official KFC international website.
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
i agree with you,
but what i am suggesting is just log on to official website of KFC
http://www.kfc.com/contact/
go to the international feedback section and open your heart, doing so you can bypass the thing that you have mentioned.
i keep my eye open for you, if i see something similar in the UK I will get that and ask my husband to bring it back to Qatar after the hols and you can pick it up from our house.
I honestly have seen this shoes before, but not too sure wether i seen it in Qatar or somewhere else during one of our hols.
my son who is still dreaming :-( That is why I am on a hunt for these shoes in Doha if not I will google on the net to order online !
This is what I have to pay the price of KFC !!!
Now...i'm gonna order from hardees :-P
i did the same when i was in muscat(the issue was different though), and i got a very good response i got a call from their HQ in u.s and the local G.M
This is Qatar, alchemy. They will find any 'speechful' way to make up or cover up the complaint before it reaches the main company of Western origin. It only takes a FULL BACKOUT from the sponsor/client for any Western company around here to realize the 'incapabilities' of producing what they promotely do/serve/construct for this Middle Eastern country.
Heard the Bilfinger-Berger news last Friday? Same situation, different field of work.
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
speed, that boot is only your imagination ....
I honestly feeling sorry for your son ... :(
hahaha speed, hmmm well some ppl have commented i look like one.
laughing.... he is asking me if you are a real kangaroo ...LOL
i want some now. i can finally bounce like a kangaroo!
Yet!
Yes. That type of toy is pretty much a bit of expensive and even if I won that price I would've been filled with joy.
"Everything in this book may be wrong." Illusions: The Adventures of The Reluctant Messiah by Richard Bach
What's the bet that the number of 'anti-gravity' shoes and the number of coupons for 'anti-gravity' shoes were the same... until some whining little kids from a certain family demanded that they wanted some, so management gave them away without a coupon.
i suggest you log on to their wesite and lodge a complain against the guys. write the full log with their names, see how these guys will respond.
i did the same when i was in muscat(the issue was different though), and i got a very good response i got a call from their HQ in u.s and the local G.M
it for granted...
End of the day they lost one customer :-(
Don't stay silent, take it to the ministry of business and trade, the Media, and anybody who would listen.
They are outrageous and they think they can get away with it.
Come back next week.
Come back tomorrow.
Call tomorrow.
Come back tomorrow.
Call tomorrow.
Come back next week.
Come back tomorrow.
Call tomorrow.
Come back next week.
...
it's not a matter of 'Panga' ,,, I think we should Speak Out'
If we all do like this with such Companies, others will learn a lesson and they will not take 'Panga' with Customer :-))
do please keep us updated once you take up the case with ministry, as it would be helpful for others who may face alike problems from such dishonest retailers ( which happens so often in here)
I'am keeping my pencil/pen in it nowadays ;) This Antigravity shoe is a reality.I'am sure. ;)
Source:
- A study Conducted by FriedUnicorn - Vol I (September,1999)
KFC Wallo...Speed se panga mat le....
.....Varna Nanga ho jayega!!!...lol
yaani.....Dont challenge Speed....KFC might loose their clothes...
In fact lot of these promotions are scams .....like the "50% Discount SALE".
I would'nt be surprised if they gave you a sticker of antigravity boots.
Most of the KFC toys are not of any real use....
Speed...As you say that the antigravity shoes are an expensive item, the no. of coupons having this no. as gift would in all probability be less as compared to the cheaper gifts or may be just a few. Then how come none of the branches have it in stock. I am not sure if they have central warehouse sort of thing from where things get distributed to all their outlets. The item cannot for sure disappear from each outlet. Moreover it should be the responsibility of that particular outlet to check for stock with other outlets and arrange for it rather than make the customer go around. This is sheer cheating the customers in the name of promotion. ________________________________________
One life to live, live it to the fullest.
Of course, you have to elevate this case to Ministry of Commerce.
KFC should honor their commitments. What happened to this antigravity shoes?
"Adda ti adal na, ngem awan ti sursuro na."
I dont have any vested interest in promotion offers...
Source:
- A study Conducted by FriedUnicorn - Vol I (September,1999)
now you don't be like KFC to send me to different places for the shoes ... LOL
you might also want to check Lulu...
Source:
- A study Conducted by FriedUnicorn - Vol I (September,1999)
in Doha...
I have been to Villiagio, Al Sadd, City Center, Airport Rd. We called Al Rayaan, Salwa Rd. and strange thing is that none of them have in stock. This is what we were told.
Actually, if this is some kind of small toy I would have avoided it and might have got a new toy for my son just to make him happy.
But 'Antigravity Shoes' are bit expensive toy and are very attractive for kids. My son made my life hell by crying for the shoes everyday .... grrrrrrrrrrr
Does anyone know where I can buy 'Antigravity Shoes' in Doha? At least I can make my son happy !
...this is a serious matter and should be referred to the Customer Tribunal...Not sure there's one here. The retailers cannot afford to dishonour their committments to customers like this in case of promotions etc.
Source:
- A study Conducted by FriedUnicorn - Vol I (September,1999)