Professional Profile

Job Purpose:

IT Help Desk Coordinator who works in-house to assist customers with technical issues and, concerns, or questions to the IT team. They will work with users over the phone, email or a ticketing system and will help them with basic technical issues

 

Job Responsibilities:

• Serve as the first contact with customers who need technical assistance via the phone or email or tickets

• Answer customer questions and provide needed information on IT services

• Maintain accurate records of interactions with customers and recurring user problems

• Strong communications skills to communicate technical information toward non-technical audiences

• Follow up with customers as needed to ensure any problems are resolved

Qualification:

Preferred Education: Bachelor’s degree /Diploma/ equivalent certifications

Preferred Experience: 3 years

Preferred Qualification: Proven work experience as a help desk agent; Experience in any of the ticketing solution

Preferred Skills: Professional verbal & written communication skills (in English), customer oriented and patience

 

Interested Candidates Please send your updated Resume to [email protected]