Description

L1 Managed Services Specialist (MHS), needed for a leading multinational ICT company in Qatar.

Job description:

• Email and phone technical support customer entry point
• Permanent surveillance of network, systems, and security components monitored by the NOC tools.
• Acknowledgement of alarms raised at the NOC and first level technical support/problem resolution on all Data Center products/solutions following precise/written operations procedures and/or technical escalation to higher levels
• Remote eyes and hands and scheduled Level 1 tasks
• Customer escort during site visits
• Trouble ticketing ownership: authenticate customer, open, update, own and close tickets. Customer notifications when an incident occurs as per the applicable SLA
• Statistics gathering and assistance in customers, management and on-demand reporting
• Assist in project implementation (Cabling, IP configurations, racking, etc.)
• Procedures feedback and initiation
• Work in 24×7 shift schedule

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Information

Desired Skills & Experience

Job requirements: 
• 1-3 years of relevant experience
• University Bachelor degree in relevant discipline
• Familiar with networks and systems configuration, support, and management
• Familiar with Service Desk and Network management tools
• Systematic and process/procedures oriented with good troubleshooting skills
• Good communication skills and good command of English with Arabic as a plus
• Ability to perform well under high pressure within customer/partner premises/environment
• Relevant system/Network certification is a plus
• Fluent in English. Arabic is a plus

Location