Description

We require a telented candidate who can provide desktop, VMware, Oracle SAP, wincash support in shifts.

Information

Desired Skills & Experience

Confident communications skills Good knowledge of IT operating systems, especially Windows, Linux, VMware and Citrix Hands on experience of installing IT hardware and software (including all hardware, software support. Printer’s, scanner support) The ability to work to a high degree of accuracy A good understanding of Oracle database architecture, software and database management systems The ability to work quickly, under pressure and to deadlines talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications; responding within agreed time limits to call-outs; prioritising and managing many open cases at one time establishing a good working relationship with customers and other professionals Contacting to Office IT team in case of support. Trouble shooting for Network (basic level for cabling or ports on the floor. Like support between the desktop connection to switch) above the switch level he has to contact the Mannai (Network Support Team) Wincash desktop level support should be done . Virtual machine configuration support. (Oracle Virtual Machine) Any issue related to Microsoft windows engineer should be capable to resolve it with full support knowledge. POS machine support application support Third party vendor support. ( for printers repairing, desktop warranty claims on any hardware failure) Knowledge of Remedy is also required. Internet lines support. In case something goes wrong contact to ISP. And follow up until issue resolved. Bringing or taking stuff from Office to site locations as required.

Location

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