Description

L3 Managed Services Engineer (MHS), needed for a leading multinational ICT company in Qatar.

Job requirements: 
• A minimum of 5 years of relevant experience in Information and Communication Technologies (Networks, Systems, Security, etc.)
• Computer and Communications Engineering Degree or equivalent
• Excellent knowledge and hands-on experience in configuring, supporting, and managing Cisco and Juniper devices: routers, switches, firewalls
• Excellent knowledge and hands-on experience in system administration and management of various Operating Systems (Windows, Linux, and Unix) and Virtualization (at least one of VMware, HyperV, or KVM)
• Advanced experience in planning and designing networks and systems
• Systematic and process/procedures oriented with good troubleshooting and skills
• Good experience in Project Management, PMP or Prince2 is a must
• Excellent customer/partner relationship skills
• Good communication and presentation skills in English and Arabic (Arabic required for KSA)
• Ability to perform well under high pressure within customer and partner premises/environment
• System/Network/ITIL certifications are a must
• Excellent knowledge in Microsoft, troubleshooting, Exchange 2013/2010, Win2012 OS, Azure and System center
• Fluent in Arabic and English

Job description:
• Plan, design and implement customer and IDC (Internet Data Centre)/NOC projects, upgrades and evolution.
• Manage capacity and growth of the NOC and IDC infrastructures
• Plan and implement the overall platforms and infrastructure security
• Plan, design and implement new technologies and their operations support
• Pre-sales/Sales support (solutions design and presentation, BOQ, implementation and project management estimates, scope of work and deliverables validation, …)
• Assist in Quality assurance and management
• Fine tuning of the tools and introduction of new products/tools for the NOC
• Manage technical escalations and provide 3rd level technical support on all IDC products and solutions. This includes outside working hours and days on-call support which may require extensive after-hours work, remotely and onsite, including nights, weekends and official holidays to resolve critical problems and/or deliver high priority projects and/or perform maintenance on critical system and network components
• Take leadership role and help the L2 engineers with their work and assignments
• Assist in other activities and projects as needed

Information

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