Description

RESPONSIBILITIES:

• Tracing and Tracking of shipments
• Monitoring freight to ensure account parameters are being met and delivered on time
• Communicating with freight management carriers and clients
• Proof of delivery and shipment status
• Managing customers - both suppliers and vendors
• Troubleshooting and resolving problems
• Finding opportunity for additional sales and up selling to current customers
• Responding to customer inquiries via phone and email in a timely manner
• Updating and entering in all information in the Transportation Management Database

REQUIREMENTS:

• 1-2 years of customer service experience
• 1-2 years of prior experience in Transportation and Logistics
• Prior experience with Transportation Management databases is not required but preferred
• Excellent verbal and written communication skills
• Professional and service oriented
• Strong Analytical, problem solving, and decision-making skills
• Detail oriented and accurate
• Ability to prioritize tasks
• Multi-tasker
• Works well in a team environment
• Computer/Tech skills are a must

Information

Desired Skills & Experience

Location