Description
SuperPark Qatar is seeking an Operations Manager to oversee the facility's operations. The Operations Manager will be oversee the following and must have experience with:- Marketing
- Sales
- Finance
- Quality Assurance
- Customer Service
- HR Development
- Internal Processes
- Profit Responsibility
- Team Leading
- Recruiting and Training
- Business Management (day to day)
-
Customer Experience
Safety Management - Maintenance and Cleaning
- IT, POS, CRM, Systems Management
- Development of Operations
- Bachelor's Degree in Business Administration, Management, or a related field.
- A Master's degree (e.g., MBA) may be an advantage.
- Certification in Operations Management or related areas can be a plus.
Desired Skills & Experience
Experience:
Minimum of 10 years of experience in a managerial role, preferably in the entertainment, hospitality, or leisure industry.
Experience in team management, budgeting, and operational strategy.
Proven experience in leading cross-functional teams (e.g., marketing, sales, customer service, etc.).
Experience in managing customer experiences, ensuring high-quality service delivery.
Background in inventory and supply chain management.
Skills:
Leadership & People Management: Ability to lead and motivate a team, resolve conflicts, and foster collaboration.
Financial Management: Strong understanding of budgeting, cost control, and financial reporting.
Customer Service: Excellent skills in maintaining high standards of customer service and ensuring a positive customer experience.
Problem Solving & Decision Making: Able to identify problems and implement effective solutions quickly.
Communication Skills: Clear and effective communication with employees, customers, and upper management.
Time Management & Organization: Ability to prioritize tasks, handle multiple responsibilities, and meet deadlines.
Knowledge of Safety Regulations: Understanding of health and safety standards relevant to operations in entertainment or leisure businesses.
Personal Traits:
Strong adaptability and problem-solving skills in a dynamic, fast-paced environment.
Ability to work under pressure and handle stressful situations with professionalism.
Attention to detail and a strong commitment to quality.