JOB CATEGORY
Hospitality
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
5-6 Years
LANGUAGE
English
Jobseeker Gender
Male
Description
Joykumar Salamis Roche
Margret Cottage
Adimalathura,Chowara PO
Thiruvananthapuram
Kerala
Phone (Mobile) 00919645962453
Email: [email protected]
Resume
Objective: A challenging career in front line operation, which will combine my knowledge and Skills to achieve organizational and personal growth.
Professional Profile & Key Skills:
A focused and Passionate Food and Beverage Professional with extensive experience in Bar & Restaurant operations. Excellent customer service skills, financial planning and resource management skills. Proven track record in identifying areas for profitable, accessible and serviceable growth. Able to work within a team or on own initiative.
• Customer Service & Sales Co-ordination skills• Illustrious Leadership Skills, Highly Motivated & driven extrovert with Self-Confidence.• Ability to learn and adopt New Techniques and embrace change.• Procurement & Inventory management• Menu Design & Promotional Plans• Have very good Planning & Organizational Skills.
Professional Exposure:
February 2018 to present : Restaurant Manager
(Soma Palm Shore, Kovalam,Kerala, India)
February 2008 –March 2013 : F &B Team Leader
Jumeirah Beach Hotel (Five star) Dubai, UAE
Award winning High Volume Casual Dining restaurant with over 120 seating capacity Responsible For smooth Operations, with a daily turnover of More than 100 Covers and responsible for the smooth operations with the support of 12 Subordinates. Direct report to the Outlet manager
September 2006 to October 2007 : Food & Beverage Supervisor
Holiday Island Resort, Maldives
February 2016 to December 2017 : F &B Manager (The Hill District Club, Wayanadu, Kerala)
August 2014 to November 2015 : F&B Super Visor
Sapori Di Bice, JBR, Dubai, UAE
June- 2013 to July-2014 : F&B Director
(Somatheeram Ayurvedic Health Resort, Thiruvananthapuram, Kerala)
JOB PROFILE
• In charge of the outlet in the absence of outlet manager.• To Maximize Revenues & Profitability of the F&B outlet & ensure Prompt, Accurate & Personalized Service to all Customers.• Processing of employees training records, Quarterly Performance Appraisals and check lists.• Implement Systems and Procedures that Achieve Higher Cost Efficiency and Guest Satisfactions System. • Facilitate Learning and Development for all the team members of the outlet and to focus on Up- Selling, while assisting the team during the operation.• Continuously improve upon Product and Services to maintain Highest Standards.• Ensure the smooth day to day operational functioning of the outlet and drive the sales ability and ensuring harmony among the team leading by exam• To handle guest relations and to do service recovery whenever required.• To recruit, train and develop a team which passionately delivers customer service excellence.
To continuously monitor customer feedback and innovatively adapt the food and beverage as well as service offer, to maximize revenues
February 2000 to July 2006 : Waiter / Captain
Poovar Island Resort, Kerala, India
Joined as a Trainee and successfully Completed training in all F&B outlets including banquets to multi-cuisine restaurant, fine dining restaurant, coffee shop, lounge and nightclub before taking up the position.
Educational Background:
Successfully passed Diploma in Hotel Management from Kerala Institute of Management Studies, Trivandrum, Kerala, India.
Successfully passed Higher secondary (A level) from board of higher secondary examination Kerala.
Professional qualifications and trainings:
• Certified Group Trainer.• Certified Task Trainer.• Certified basic first aider. • HCCP Certified. • Success fully completed first and second steps of leader ship trainings.
Major Achievements:
1. Trainer of the month: Jumeirah Beach Hotel, Dubai- June 20122. Employee of the month: Jumeirah Beach Hotel, Dubai – October 2008
Other Responsibilities:
• Reporting to Outlet Manager, Supervising a team of Bar Staffs, Waiters, Waitress and Utility Staffs.• Making Duty roasters and hold briefings.• Greet, seat, take orders of the customers and organize the services of F&B and perform all staff related activities.• Supervise and check the preparation and maintenance of all work stations, work areas back of the house areas whether it is fit for the operation standards.• Ensure all stations are clean hygienic condition at all times.• Maintain the control and adequate stock of commodities in the outlets.• Assist in tacking and maintaining inventories in proper condition.• Maintain a good standard of personal hygiene and grooming and supervise the application of safe and hygienic work practices of all the staffs.• Maintain a high self respect and abide by a code of conduct exemplifying the standard of the operation to fellow workers.• Train, appraise and staff induction.• Maintain good relationship with inter-related departments.
Information technology skills:
• Excellent working knowledge on Microsoft Applications (Word, Excel, PowerPoint).• Working knowledge on Epicure, Net vupoint, Adaco- Eclipse, Time check and few other hospitality technological tools. • Proficiency in handling Micros operations.
Personnel details:
Nationality: Indian
Languages known: English, Hindi, Tamil, Malayalam.
Date of birth: 28/ 03/1979
Passport Number: P5145222
Passport Expiry: 07/03/2027
Reference will be provided on request.
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