Samsung Mobile NO REFUNDS on defective phones

I'd spent some time looking at new mobile phones and the S8300 caught my eye, unfortunately it did not catch my ear as well. A week after my purchase the phone would only work with one way reception. I could hear the people on the other end but they wont hear me, so when i went to Samsung the last thing i expected to hear was "Our company policy does not give refunds!"

This would be the best way to summarize what it took them a whole week to say. On my first visit to the Samsung booth where i had originally purchased the phone, I tried to exchange the phone for something else but after a lot of explaining i was told that i must send my phone to the service center where they will check the software for defects and if it was a software issue they would repair it, other wise we could exchange the phone. I agreed and they promised to return my phone in two days. Five days later while i was still left with out my pricey phone, I called samsung and they said the issue was repaired and I can pick up my phone.

My biggest surprise came when i took my phone and an hour later, the same problem occurred! I went back to the booth where i was again given another run around, first of all i was given no help at the booth, then i was put on the phone to the service center, when i requested to change my phone the response was

"I do not have the authority to take any action".
"Who does?" I asked
"The manager, sir."
"Can i talk to him" i pleaded
"He is not around sir"
"Can i have his mobile number?"
"we are not allowed to give the managers number".

I had purchased a defective phone, and was being transferred from one person to the next, from one booth to a service center, all to no avail. The idea of customer service was apparently a myth i had dreamed up.

After leaving the booth, by some magic act the service manager called me. I was pleased to talk to someone who would "have the authority" to do something. How wrong was I! On two different days i spoke to two service managers. One denied a problem ever existed in the phone, the second said it was a common problem with this particular model.

I explained the hassle i have been going through and told them that i was extremely disappointed to see an international million dollar company hassle its customers this way, and due to the none existing service I no longer want to do business with them. I wanted my money back.

"Sir, we have a no refund policy"
"But the phone doesn't work, are you saying you wont give me back my money for a phone you sold me that does not work?"
"Sir i have been working in the telecommunication business for six years and there is not any company that would refund money, but we will replace your phone with the same model so you can be pleased"
"but you told me that you have been getting similar complaints about this phone, and you would sell it to me again?"

It was a useless conversation, my options were as follows. Replace the phone with the same possibly defective model, exchange it with a cheaper model and loose the rest of my money, or exchange it with a more expensive phone and pay them more than i had intended.
At the end i summarized my experience with the responses they gave me, and the only conclusion i could deduct was that it was my fault for purchasing a defective phone, and now I am stuck with dealing with Samsung, simply because i have no other choice.