Has anybody lost money while deposting it in cash deposit machine?
Hi all,
Last month i went to a reputed bank ATM (cash deposit machine)to deposit money. First i kept the money in the allotted slot and pressed the button to Proceed. The machine accepted a few notes and returned the refused notes. Again while i was about to place the remaining notes once again for depositing the same, suddenly the machine got shut down. We waited for a few minutes and again the machine was powered on. But my card didnt come out and i didnt get any receipt regarding the money which i had deposited to my account before the shut down.I immediately informed the Customer service agent and he registered a complaint and said that my money was safe and that my card will be returned to my respective branch where i hold account. I was following up with the bank as well as customer service people regularly and finally the bank people told me that my card was not returned to my branch because it was cancelled since it was damaged. They asked me to apply for a new card. i applied for a new card paying Qr 50. When i went to collect the new card, i found that the old card was there in the branch without any damage as was informed to me by the bank. In front of me, they punched the old card(as if it was just a joke to make me apply for a new card) and gave me both the old and new cards. They asked me to wait for my money as it is still under investigation. Today again upon calling the bank, they said the money is not there in the machine where i deposited it. They are saying that the report doesnt show any excess money in the ATM where my money was lost. It is a big amount and now the bank is not giving me any assurity that i will get it back. Has anybody been in such a situation before? Please advice what i can do next. I am really worried..
i lost 6000 riyals in the C Ring road branch of Doha bank (cash deposit machine). It has become one year now. :(
I lost 6000 riyals in Doha bank cash deposit machine, C Ring road... it has become a year now.. :(
Dear frn .. in which bank u lost.. now u got your money..
Yesterday its happend for me also... Dohabank... I much worried..I made a complaint. also.. Please help me .. 55991026...wat happend on ur case..
today 23 Aug 2011 I have given my ATM card to MALIK KHAN AHAMED KHAN ID 27835628416 for the purpose of depositing money to my Doha bank Account. He try to deposit 8000Qar using the ATM teller mechine - located C-ring near Toyata signal Doha islamic bank. He put the money 8000 after counting money ATM stop to compelte the transaction. money also not taken back and not credicted in my AC. Please help me to credit my Money on my Account. wat to do ..
We can't avoid using ATM deposit machine for various reasons. 1)office hours to go bank 2)urgency to transfer some money 3)some banks charge QR20/- or more for cash transaction less than QR10000/- over the counter.
Mine experience was also the same. I informed them from the ATM center tele. with the help of security there. They restarted the machine online. But nothing happened.
It was near Gulf/Doha cinema signal. I think last week of november 2010.
Thankgod, I got mine even after 7 working days.
Thanks all for their valuable comments.. Planning to contact Qatar Central bank for a resolution..
Hi there,
If there was a technical problem with the ATM, then the cash balance will not match with the tape records. The mismatch will show up during reconciliation which is normally done the next day by the reconciliatio department under Finance.
Now if the customer agent representative is telling you that the system is not showing any mismatch, i suggest you speak to the branch manager. If they are not assisting you, then go and complain to Qatar Central Bank. Next to every ATM there is a video cam, which records all the movements.
I work for a bank myself.
I think the currencies which was stuck in the machine would have credited to the account of the next person who deposited money immdediatley after you and that is why they were not able to find any extra cash in the ATM.
Yeah, i realize my mistake now.. I shudnt have used the machine for depositing the money.. But i heard from different people that the bank will be able to find out the excess money in the ATM upon verification. But they are saying that there is no excess money.. then where did my money go??they can even check the camera there to confirm that our money was stuck in the machine during deposit process..
its always danger to deposite money by machine..
just go n deposite in the counter n they will give u receipt .
Simple and streight solution i suggest is NEVER USE THOSE MACHINES FOR REMITING THE MONEY. I had bitter experience with credit cards , where my bank alerted me on some one using my card and they blocked it. The bank took the money from my account , which they themself stated was missused by a unknow person. I was asked to make a claim and wait 45 days . On the 45th day they say that 2 day back only my claim was cleared and it takes 45 days from then. I waited and at the end of 45th day they say they have send all documents to Hong Kong but they did not get any reply. It is a pitty that we public have to put up with such banks, who have no commitment to customers. I always suggest avoid all electronic transactions as you will be a looser no matter what you do.
Mine is also DB..I waited for a long time even after informing the customer service agent from the ATM centre itself. The machine restarted and was ready to accept the next card. But money didnt come out. Its been around a month since i lost it.
I lost it in the DB ATM machine. But i got in after 7 working days. It came to my account.
Before leaving the machine you have to check the money have gone inside the machine. Otherwise the next person for deposit may get it. Contact the custoner service department in your branch.