Bad service from volkswagen garage Q-AUTO
I bought volkswagen second hand from this website and start to have problem with electrical so me and my husband decided to give to main dealer even everybody said expensive more than outside but we hope good service and guarantee for work. I put my car there since last sunday with promise after 2 days will inform what going on to my car. Untill now on wednesday nobody call us and when i try to call they said our car not in computer system data(what the fck) and promise to check again with technician after keep trying to call from morning until afternoon i got line with engineering who handle our car and he said our car not yet check anything cos less of technician. I though that is not reason for said if busy why not make appointment other day and not promise work will be done after 2 days. If somebody have to buy vw or audi used car have to think alot even new one cos new dealer no sevice mind and no guarantee of work. As per they said no technician if i can choose again i will not buy this kind of brand better buy the car easy to find technician and spare part in Qatar.
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It's a pity for Audi...
AVOID Q Auto, this dealer is scammer.....
The worst "dealer" service ever!!!!!!!
Don't visit Q auto, Find other make or other service....
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My VW has an airbag fault alarm and I am nervous after reading your posts.
VW Vehicle is excellent But unfortunately service is very bad in Qatar . I keep my VW in Service center 45 Days only to fix 1 Door
Please Any One Direct me to Reach Q Auto..
Jaik: u can visit Newton garage in Barwa Village - Building No.18 (last building in the south west)
Or
Al-Basha Garage in Industrial Area - Street 28 Gate 46
Dear osamabawab,
Kindly advice the service center out side cheaper then gulf automobile,bus of i need to service my Audi car.
Advance Thanks for your kind replay.
VW vehicles? excellent vehicles for sure! poor service center in Qatar, unfortunately.
Service Center located at Industrial Area, Doha, Street 41, is almost in Saudi Arabia. VW germany should be taking care!!!
My friend, your story is nothing compared to mine. It is a long story but i will try to cut it short:
I had to take my car twice to them to fix an issue with the central locking...
First time, they called saying they were not able to fix it and asked me to send it back another day for a more detailed checking....After two weeks I again sent it and kept it for two days but again, they could not fix it, NOR did they know what was wrong....they further asked me to keep the car longer for two additional days, but then i got so frustrated and decided to get it back , and i also wanted to raise a complain to their workshop manager about their incompetent service.....After i finally reached their manager, guess what he said to me ? ....he said this: "We don't know what the cause is, but we are suspecting one part is wrong but we don't have the part in our store, we can do something for you, we can order the part from germany, but if it didn't work, you will have to pay for it !"
Can you imagine that? and this is the manager talking, not the service advisor even....And on top of all this, the manager didn't allow me take back my car without paying for a job that was not even completed !
What is even also more funny, you call them ( and if you are lucky someone picks the phone), you ask them for any update about your car, they tell you that your car is not there in the workshop !....They simply don't know if your car is there; can you imagine this ? Also when i gave them my car the second time, one day later,i received a call from them and i was so happy to receive an update about my car, but guess what? they were asking me why i did not send my car to them !!and my car was actually there !
In the end, i ended up selling my Audi, just to get rid of all the frustation i had with them, and i had even warned the buyer about them.
Thanks for reading...
Thank you for advice this is my fault ex owner already told me about this garage but i want to try Q auto cos we thought better with main mother company but everything gone wrong totally wrong i will try to go there on my off
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u can go to newton garage in Barwa village, they are specialized in VW, Audi and Porsche
Actually it's only small thing with left and right signal light not work properly but they said still check up car if i went to any garage maybe only done in 2 hours not any spare part broken
My boss had the same issue and kept his car for 30 days to get the spares and fixed after 45 days. :P Poor Germans.
Seems Q Auto would be more keen on servicing cars sold by them rather than the older ones sold by the earlier dealer(s). With this thought I didnt buy Audi and got a new BMW instead. Looks like I did the right thing...:)
Qatar... is like this ?
as well as Honda Civic
Try KIA picanto..never gave me headached for maintenance.
Q-auto has recently (Aug-12) became the dealer for VW & Audi earlier the dealer was "Saad buzwair Automobiles (SBA)" and before that (in 2008 backwards) the dealer was Gulf automobiles.
each one of the above is worse than the other.
and the latest ridiculous incident happened to me when i took my Audi to Gulf automobiles (thinking that they are the previous dealer and they're experts and their prices is cheaper than the current dealer) by i was shocked to see the repair quotation of Q.R.91,000 (more than the car value) so i repaired the car outside in Q.R.7,500 only.