Bank Dispute - ATM Cash Withdrawal
Hello Everyone,
Good day to you.
A few months ago I filed in a dispute at Doha Bank for not receiving the correct amount of cash when withdrawn from a CBQ ATM.
I withdrew QAR 500 but received only QAR 100. I called in customer service immediately and filed in a dispute and was told that it usually takes about 45 days to resolve this kind of issue since I have withdrawn from an ATM which is from a different bank(My account is with Doha Bank). It has been almost 04 months where I have been following up on this and Today I was informed that CBQ has rejected the dispute stating that according to the credit reel it's showing up as a “successful transaction” which is not the case and CBQ is rejecting my dispute. The only proof I can provide is my colleague’s statement who witnessed what took place.
What can I do or what action can I take here?
It is sad to see that someone doesn’t want to do their job or they probably dragged it so long that the records don’t exist anymore and the easiest answer is to cut short stating “successful transaction” and rejecting the dispute.
Any assistance or advise is more than welcome.
Thanks.
hrtbrk ......... luck is on side .............. Thu, 25.09.2014, 10.58 hrs
Hello Everyone. So I visited my bank branch and spoke to the Bank manager. They made me fill up an ATM dispute form and informed me that they will take this issue up with CBQ and hopefully my money will be reimbursed in one weeks time. Fingers crossed hoping for the best :). Will keep you'll posted. Thanks for all the advice. Have a Great Day.
Banks make huge profits year after year ..................
Yes, I am gonna do that Today. I have been asked to visit my bank branch and file a complaint first, if that doesn't work out Ill go to the Central bank. This is a good lesson to me where I have to suffer in order to spend my own money which I have earned out of an honest living :(. Thanks for all the advise everyone.
The bank that owns the ATM has all the record for that day. you can visit that bank too. how did they equalize their accounts for showing 500 but paid 100. there will be a difference of 400 in one of the bank. and when you withdraw the amount, did you receive the receipt for that or not. keep it with you and complaint again.
Don't leave them like this if even the amount is small, coz this is cheating.
best of luck
File a complaint with the central bank.
OMG, feeling sad for you. i'm worried too since this can happen to anyone anytime.
there is a camera at almost every atm in Qatar. I have no idea how you could get the video footage but maybe go to the bank that owns the atm and ask?