Description

Currently, I am working as a Customer Care Executive at Errands Limousine Services, Doha, Qatar, duties and responsibilities are as follows:

• Deal directly with customers either by telephone, electronically or face to face
•  Respond promptly to customer inquiries
•  Handle and resolve customer complaints
•  Obtain and evaluate all relevant information to handle service inquiries
•  Perform customer verifications
•  Organize workflow to meet customer timeframes
•  Direct requests and unresolved issues to the designated resource
•  Keep records of customer interactions and transactions
•  Record details of inquiries, comments and complaints
•  Record details of actions taken
•  Prepare and distribute customer activity reports
•  Maintain customer databases
•  Follow up on customer interactions
•  Provide feedback on the efficiency of the customer service process

 

• I am a Department Supervisor before (Philippines) handling Home Furnishing Departments with a solid background in retail industry and customer service operations.
• Achieve monthly sales target
• Conduct customer service orientation weekly which entitled as “Delivering Excellent Customer Service with Confidence”
• Coordinate and supervise department activities to achieve desired objectives. 
• Review and revise workflow to improve operational efficiency.
• Monitor daily activities of department staff and provide guidance whenever needed. 
• Develop best practices to ensure quality and productivity.
• Evaluate staff performance and provide feedback for improvements.
• Analyze department issues and provide appropriate corrective actions.
• Follow and enforce company policies and procedures.
• Proper scheduling of personnel within the department
• Conduct daily pep talk together with the whole floor to disseminate information
• Submission of weekly report
• Adjustments of negative on hand

 

I also worked as a Receptionist/Secretary at a Laboratory Clinic in the Philippines, duties and responsibilities are as follows:

• Welcomes clients by greeting them, in person or on the telephone; answering or referring inquiries
• Directs clients by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook
• Maintains safe and clean reception area
• Maintains continuity among work teams by documenting and communicating action

Information