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Seasoned systems support specialist with a Bachelor of Business Information Technology degree, a Diploma in Data Processing Management, solid and progressive experience of 18+ years in all facets of Information Communication Technology, training and service support. Adept in streamlining processes, enhancing productivity levels, introducing service process improvements in addition to being self-driven, confident, detail-oriented, customer focused and proactive professional. You will leverage on excellent analytical and communication skills, capable of explaining ICT issues in easy-to-understand terms.I demonstrate ability to collaborate or work in multi-cultural environment with high degree of self-motivation; thereby enjoying the challenges of busy and demanding working environment. Positive minded to work under pressure with good teamwork capabilities in order to achieve exemplary service delivery and maximize on the business objectives. I have worked at Souq Waqif Boutique Hotels, NAS Airport Services Ltd, Kenya Airways, Circuit Business Systems Ltd, Technology Associates Ltd, First Computers Ltd in various management positions and proficient in cutting edge certifications, broad-based technologies and core competencies in:-

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ICT Service Desk Management.

Business Re-Organization.

Turn-Around Activities.

Systems Implementation.

ICT Hardware & Power Maintenance.

Micros Fidelio POS Admin.

LAN/WAN Infrastructure support.

Budget/Cost Control.

SLA Negotiations.

ICT Asset Logistics& Inventory.

CCTV & Access Control Admin.

Business Analysis& Feasibility study.

Systems Backup, DRP& Restore.

Airside Ramp Safety Awareness.

Airport Security and Safety Trained.

Windows Server 2012 R2 Hyper-V.

Sun Virtual Box.

VMware vSphere 5.5.

Database Administration.

Business Application Analyst & Support.

All Printer & Copier Specialist.

 

I am IT professional with 18+ years experience in ICT hardware, Software, Networking, Microsoft windows servers, Ms Exchange, AD, Desktops, Laptops, Micros Fidelio POS, Servers, Printers:- line, networked, laserjet, deskjet and dot matrix expertise. Network LAN/WAN, Access Control, CCTV PABX Skills. I have international professional certifications; MCSE, MCT, MCT, HP Master ASE PL & BL, HP ASE PL & BL, HP AIS, HP AIS StorageWorks, ITIL F and Airline Safety. I am available IMMIDIATELY. Contacts:- Show number0097466652186, 0097455919140and email - [email protected]

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