A dynamic professional with over 6+ years of rich overseas & domestic experience in IT Operations, involving Network Management, System Administration and Technical Support for IPTV.
Adept at mapping client’s requirements & troubleshooting for complex information systems management.
Proficient in setting up & managing wide area / local area networks and networking devices administration.
Acting as an escalation gate to resolve critical issues of the team members; skills in conducting various training sessions for enhancing the performance and quality of service.
Excellent communication and interpersonal skills with proven abilities in resolving complex networking, hardware and software related issues.