hasan21
Curriculum Vitae
Hassan Abdin
Mobile: +923453429007
Email: [email protected]
Objective:-
To obtain a challenging position in a high quality technical engineering environment where my resourceful experience and academic skills will add value to organizational operations.
Technical Expertise:-
Possesses 10 years of practical experienced in the plan, design, implementation and support of networks. Skilled in Microsoft network environment and strong knowledge in network/security/systems administration and systems support.
Strong hands on experience in Windows 2003/2008 and 2012 server administration with Active directory Window server 2008/2012/2016 administration, VMware, Hyper-V virtualization installation & configuration
Academic Qualifications:-•
• MCP & MCSE
• CCNA
• Bachelor of Computer Science (Engineering), December 2007 from Karachi University.
• Intermediate (Pre-Eng.) from P.E.C.H.S Foundation Govt. Degree College passed in 2003, Karachi
• Matric (Science) from Happy Home School passed in 2001, Karachi
Professional Experience:-
Currently working at Foree Pay (Pvt) Ltd as IT Executive, Karachi, Pakistan (Jan-2019 – Present)
• As per SLA providing support to all internal customers related to IT Infrastructure including hardware, software, peripherals, server and network devices, UPS, Preventive Maintenance, working with incidents, problem management & Change management.
• Proposing & providing different solutions as per business need.
• Working on Microsoft windows licensing.
• Proposing Antivirus Solutions.
• Taking initiatives & decisions as per requirement.
• Administration of G Suite, JIRA & Slack for users account creation, making groups and team drives.
• Working on Policies regarding Emails, Internal & External Domains, Password Reset Policy, Data Sharing, Data Backup & Restoration and Web content Filtering.
• Administratively Managing & Monitoring Network, PFSense Firewall, Unify access points & controllers.
• Providing support to CEO, CTO, Directors & HODs regarding any IT related issues.
• Providing direct support to all internal customers.
• Address front line computer incidents related to Microsoft Operating Systems (Win 10, Win 8.1, Win 7, MACs) and applications (MS Office, Google Chrome & others).
• Troubleshooting technology, Network, Video Conferencing (Logitech) and End-User Applications (GSUITE, ZOOM, JIRA, SLACK).
• Leading the IT Projects for OS\ Software Upgrades\ Updates roll out.
• Issuance\ Change of new & old hardware and recording the entire IT Asset as per Change Management, Asset Management & Configuration Management.
• Ensuring 24\7 availability of network, coordinating with ISPs as per Underpinning Contracts.
• Data backup & restoration of users.
• Creating Knowledge Articles for Quick Fixes of recorded incidents and also assisting\ providing Documents & training to end user to enable them.
• Actively Coordinating with Suppliers regarding Purchasing of IT Assets, Warranty & Insurance Claim and signed Underpinning Contracts regarding IT Services. Also evaluating the underpinning contracts as per Supplier Management and creating reports accordingly.
Worked at Atlas Pakistan as IT Administrator at Karachi,
Pakistan (Sep 2018- Dec 2018)
Assess existing network serves, operating systems and security programs.
Upgrade existing hardware and software programs.
Install and implement effective security systems.
Manage data backup and retrieval processes.
Troubleshoot problems with systems and programs.
• Fully supporting, configuring, maintaining and upgrading corporate customer’s
• networks and in house servers
• Fully support, configure, maintain and upgrade corporate customer’s networks and in
• house servers
• Install and integrate new server hardware and applications
Worked at Allmed Solutions and Group of Companies as Assistant Manager-IT Karachi, Pakistan (May 2017- May 2018)
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Maintain and manage daily Tally ERP issues with backups
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to
organizational policy.
Responsibility for all IT related issues.
Identify problematic areas and implement strategic solutions in time.
Preserve assets, information security and control structures.
Handle annual budget and ensure cost effectiveness.
Checking daily backups, all system interfaces, Server hardware and logs.
Claim suppliers for any Software/ Hardware conflicts.
Worked at Hamad International Airport as SME and (System Engineer) with Malaysia Airport Consultancy Services LLC at Doha, Qatar (April 2015- September 2016)
• Supervise IT Support maintenance team which is depends on 12 persons in each
• shift.
Monitor all team members and provide necessary advice and guidance.
Coach all team members and motivate them to produce desired results
• Support new team members in working through induction program, ensure
• that they have the necessary knowledge to effectively participate on the team.
Develop a strategy the team will use to reach its goal.
Provide any training that team members needed.
Communicate clear instructions to team members.
• Monitor team members' participation to ensure the training they providing is
• being put into use, and also to see if any additional training is needed
Manage the flow of day-to-day operations
• Installation of CUSS (Self Check-in) and CUTES systems and re-imaging the operating system and also given the support of daily basis issues to resolve and
• close the ticket from HIA Staff.
Worked at Hamad International Airport as Airport Operational Systems Duty Manager with ARINC (Rockwell Collins) Doha, Qatar (Sep 2012- March2015)
Installation of EVIDS and CUTES systems and re-imaging the operating system.Maintain all the servers and backups and windows updates
• Daily check the system errors and event logs and make the checklists.
• Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
• Resolving escalated customer complaints without the need for team lead
• intervention..
Documenting troubleshooting and problem resolution steps..
Participation in providing training to customers as required.
Knowledge of Windows, XP, Vista and general desktop support issues.
Knowledge of DNS, TCP/IP and other networking concepts.
Worked at ArifHabib Ltd as IT Network and System Administrator (January 2010 – May 2012)
To provide technical support; answering support queries via phone and email
To take ownership of user problems and be pro-active when dealing with
user issues
Respond to enquiries from clients and help them resolve any hardware
or software problems
Support users in the use of computer equipment by providing necessary
training and advice
Look after the complete support system that includes network,
system, software, printer, bug fixing.
Installed software, patching, upgrading and maintenance of operating
system.
Installed, upgraded and maintenance of server hardware
components as per requirement.
Responsible for web services administration.
Installed complex hardware and software and upgrades to ensure work is
Performed as per the company policy.
Worked at ECAsoft (Pvt) Ltd as IT Engineer at Karachi, Pakistan (Jan2009 – Dec2009)
• Configured and administered company networks (LAN) and servers and provide
• second-tier support.
Responsible for networking, design, installation and maintenance services.
Supporting users and network administrators over the telephone and by email.
• Maintain the company’s network infrastructure. Networking and providing
• support for Windows issues.
• Installed and configured operating Windows desktop and server operating
• systems.
TCP/IP networking and hardware maintenance and repair.
Training new employees.
Assistance with training of staff and compiling procedural documentation.
Assisting the network manager with support requests.
Worked at Sofcom (Pvt) Ltd as IT Support Engineer at Karachi, Pakistan (Jan2008 – Dec2008)
Installing new computer systems and connecting them in to LAN
• Installing the basic OS and the supporting software as per the guidelines of the
• organization
• Recording the model number of each installed hardware component and
• forwarding the details to the administrative authorities
Attending the maintenance calls by the users
• Informing the users about precaution measures for some of the frequently
• arising system concerns.
• Responsible for hardware and software systems configurations, installation,
• repair and maintenance PCs and printers.
• Managed large team with diverse backgrounds to consistently provided increased
• customer
• Managed daily company operations and client accounts.
