First of all, I thank you, for your concern with the quality of our food and most especially our service, as well with your continous patronage. I am so deeply sorry for what you and your family experience that day. I myself have no excuse, It is just nice to have a loyal guest which shows concern regarding their favourite restaurants.

FYI: Don't worry our Chef is still the same, it just so happen, that the quality of the raw material at that time, perhaps I could say that it's really not our standards, same with our supplier for the ciabatta bread for panini, but we already dealt with that, with our suppliers, and I and my manager make sure that this instance, would be avoided.

As an Appreciation, we would like to invite you, to be serve with your favourite server(NISSA) in a dinner/lunch. Just let us know of your most convenient time. You can drop me a mail, or even here at qatarliving.(sorry I've been busy lately in openning another biella, i could not log on here at qatarliving these past few days.)

Again, my apology, and Thank YOU very much.