After facing lot of trouble, any how I got the Managers number his name is Peter Murphy and I am going to call him tomorrow and lets see what he has to say on this. I have already spent 7,000QAR and now they are asking for another 7,600QAR for fixing the same problem which is shocking for me. The service Advisors name is Mena Morcos
and on service job card its mentioned Repeat complaint but still they are asking for money and even after cheating on top of that they are saying that we will give you 25% discount this time, they told me all this over phone which I never accepted and told them that I need to talk to your manager on this they are not at all ashamed and saying ok. Please advise me the next steps and also I don't have much idea about the Police and Consumer Protection here, how can I sort this out what all proofs should I gather before going forward?
After facing lot of trouble, any how I got the Managers number his name is Peter Murphy and I am going to call him tomorrow and lets see what he has to say on this. I have already spent 7,000QAR and now they are asking for another 7,600QAR for fixing the same problem which is shocking for me. The service Advisors name is Mena Morcos
and on service job card its mentioned Repeat complaint but still they are asking for money and even after cheating on top of that they are saying that we will give you 25% discount this time, they told me all this over phone which I never accepted and told them that I need to talk to your manager on this they are not at all ashamed and saying ok. Please advise me the next steps and also I don't have much idea about the Police and Consumer Protection here, how can I sort this out what all proofs should I gather before going forward?