If there was a technical problem with the ATM, then the cash balance will not match with the tape records. The mismatch will show up during reconciliation which is normally done the next day by the reconciliatio department under Finance.
Now if the customer agent representative is telling you that the system is not showing any mismatch, i suggest you speak to the branch manager. If they are not assisting you, then go and complain to Qatar Central Bank. Next to every ATM there is a video cam, which records all the movements.
Hi there,
If there was a technical problem with the ATM, then the cash balance will not match with the tape records. The mismatch will show up during reconciliation which is normally done the next day by the reconciliatio department under Finance.
Now if the customer agent representative is telling you that the system is not showing any mismatch, i suggest you speak to the branch manager. If they are not assisting you, then go and complain to Qatar Central Bank. Next to every ATM there is a video cam, which records all the movements.
I work for a bank myself.