I mean really.  Do you really care about the looks of the people there?  They will straighten up once you pay a hefty bill and walk out.  Happened to me a few times too but I am too thick skinned.  I mean we are the consumers and they are supposed to be people in the service industry and their job is to service. 

Like today, I walked into Modern Home to find out if someone can install our BOSE system and the white receptionist gave me really dumb answers.  I asked for the service department number and she started to give it to me verbally as if I would memorise it.  I gave her a chilled look thinking if she worked for me I would have fired her immediately.  She realized what she was doing on scribbled it down on a piece of paper. 

 

Its just the way people are.  Just realize your consumer power and enjoy.