i also had same experience with the same bank but with different scenario. I will not mention anymore the branch...

 

3 mos ago... Im asked them about the car loans procedures but it seems nobody in that branch knows about it. I asked different personnel there & their advices are different from one another which made me more confused. Too bad that the bank manager was on vacation that time.  

 

I think banks should trained their staff or their customer service staff more about its bank services / promos so that if somebody will ask about it they know how to explained it more & to avoid confusions!  

 

 

"Even if  LOVE is full of thorns, embrace it. For in between those thorns there is a ROSE that's worth all the PAIN."