I withnessed this kind of incident......

 

Our MD's Secretary (An arrogant 55  year old lady) called our computer hardware supplier & complained she could not write a CD ..  They give her telephonic instruction for wat to do...after her vigorous effort..both of the party got fed up.. and they sent one technician.

he tried his level best..installed latest nero version.. and scanned computer with antivirus software. after spending 2-3 hours.....he failed miserably and left the office..

This lady got verymuch annoyed and angry &  called up the marketting guy who supplied this system..

I will complain to MD.. stop all your payment...bla bla blaaa

Marketting guy responded... Madam.. who told you we supplied a CD writter.. Your computer is having a CD reader..only. refer our invoice.