how many years she stoped working with qatarairways? it should b exact two years otherwise u will need NOC from them, in case has the NOC and eerything is ok go back to salwa road fingerprint office n check with them n mention her old ID card number in the paper whcih u print from MOI website, n if everything ok u will get an sms same time that ure wife fingerprint OK then go to immigration n get her ID done.