Yeah its true...!!! I am living in Middleast for almost 15 years. so i can see the declaim in service very easily. specially in Qatar. i have lived in KSA & UAE. But the service in Qatar is very poor. Specially the customer service, sometimes you feel they are even biased in their service. The Quality of Food has Gone drastically down. we all-most stopped going to KFC. infact we never recommend to anybody because of their stupid service / customer care.