i went there recently to get a cut and dye, woman i had refused to dye my hair because the color that is in now, i said fine can i get the color removed she refused that as well, in the end i just got my hair cut, i wanted to cut my hair to my shoulders she refused that so i got a trim, i also wanted my bangs cut above my eyes (i have 3 little kids and wanted easy to manage hair) and she also refused that! so in the end i walked out feeling like total s*#t! maybe we had the same woman!
i also got a few other things done, and was not happy at all so a few days later went to one of the smaller local salons they did everything i wanted, i walked out with more money in my pocket and happy!