I asked them about what happens if there is a minor scratch. They say that there are sometimes charges of 20/30 QR. A few weeks later, the car needed to come into service. The car had small scratch on front bumper. They make a big deal of it even though I am pretty sure it was there before I hired it. After service, they did not mention it and I took it out for another month. Next day they phoned me saying it would need to be charged at 450 QR! I tell them that they are taking the piss and ask to speak to the manager. A man phones later and insists I pay it claiming I need things like police reports etc - when I refuse he tells me to return the car. I say no problem if you give me back my money for the month I have hired the car. I suggest he comes into work and picks up the car. He does not come in and does not phone again.
Next day, car has a problem and won't start (it has lots of little problems due to poor servicing). They come out with new key but take much longer than they said they would. The same guy finally turns up with another who looks threateningly at me and they go straight to the scratch. I tell them my feelings that it is minor but he makes a big deal about needing to get the whole bumper re-sprayed and that anybody doing the job for 100 QR (as I thought reasonable) would not do a good job. He says that as I am such a pal he will reduce it to 350 QR and that he will pay the remaining 100 QR. Basically, I have to agree to pay or there will be no new key.
I take the car to the main dealers and they quote 100 QR!!!! I believe that it is not likely that the main dealers for this car model would be cheap or of a poor standard when it comes to spraying.
I suggest you avoid Eurodollar as they are trying to squeeze money out of any opportunity... Even worse than the other car hire places I have tried.
My experience with Eurodollar:
I asked them about what happens if there is a minor scratch. They say that there are sometimes charges of 20/30 QR. A few weeks later, the car needed to come into service. The car had small scratch on front bumper. They make a big deal of it even though I am pretty sure it was there before I hired it. After service, they did not mention it and I took it out for another month. Next day they phoned me saying it would need to be charged at 450 QR! I tell them that they are taking the piss and ask to speak to the manager. A man phones later and insists I pay it claiming I need things like police reports etc - when I refuse he tells me to return the car. I say no problem if you give me back my money for the month I have hired the car. I suggest he comes into work and picks up the car. He does not come in and does not phone again.
Next day, car has a problem and won't start (it has lots of little problems due to poor servicing). They come out with new key but take much longer than they said they would. The same guy finally turns up with another who looks threateningly at me and they go straight to the scratch. I tell them my feelings that it is minor but he makes a big deal about needing to get the whole bumper re-sprayed and that anybody doing the job for 100 QR (as I thought reasonable) would not do a good job. He says that as I am such a pal he will reduce it to 350 QR and that he will pay the remaining 100 QR. Basically, I have to agree to pay or there will be no new key.
I take the car to the main dealers and they quote 100 QR!!!! I believe that it is not likely that the main dealers for this car model would be cheap or of a poor standard when it comes to spraying.
I suggest you avoid Eurodollar as they are trying to squeeze money out of any opportunity... Even worse than the other car hire places I have tried.