As I told that if doctor has no system for her patients, sorry to say I have a doubt on her professionalism.

Again I will say that who is the owner of that clinic? Who will guide and set standards for her receptionist.

If you are a cloth manufacturer and if sold defective consignment in the market, no one blame your quality control or production department but curse your brand name or you.

There is a famous quote, "Never go to a doctor whose office plants have died."
— Erma Bombeck