Maybe MLK and Bargainqueen are right. I think I am the lucky ones cos I never experienced long wait on helpline... and I get my problems solved in pretty decent time... though not as fast as in other countries I've been. But good enough.

As for customer service, I gotta say they need some work there. I don't asked to be treated as a special VIP when walking in. But it would be nice if someone entertained me properly with smile and decent interaction. Ayt least acknowledge my presence in the shop. Compare to walking into Vodafone shops where the guys just come to me and start talking to me like I'm a real human being. Many times I do feel like I have 2 heads with infectious disease when walking into qtel shops LOL... on well.

We shall see how fast they change. But at least they have been changing for better in some ways.