Dear Customer,
On behalf of DHL Express, please accept my apologies for the delay and the undoubtedly incontinence you have been caused.

i would like to inform you that your complaint has brought to my attention and i would like to run a full investigation in order to get back to you with the feed back, i may ask you to provide the tracking number of this partiular shipment.

please do not hesitate to contact me for any further clarifications.

Hussam Eldin
Customer Relations Manager
DHL Express
[email protected]