I think the manager tried to put you off from complaining to the Authorities by implying they have wasta. You should file the complain anyway.

I found the whole icecream products in Carrefour defrosted end of last year. When I was told the supervisor was busy I started dialing the number of the Authorities. Not only did the section manager turn up, but also the shop manager. The freezers had stopped working and the temperature alarm did not go off. I made them remove ALL the icecream and went back the next day to watch the security video of the removal of all icecreams into the warehouse and made them show me physically where they disposed of them.
Foodpoisoning with dairy products can have serious consequences and as we all know - specially children love their icecreams!

If Carrefour does not have wasta, I cannot see how other shops do.

Everytime I see those 2 managers now I feel like their eyes are throwing fireballs at me - as if I care!