Woman from bank calls me to come and collect my new cheque book.
I drop in to the bank main branch within 20 mins of the call. Pick a number, and wait.
I can see that the previous token number displayed on the electronic board. I wait for my number for eternity (well about 40 mins)
I walk around the corner to the hidden counter "serving" the previous number. No customers there, and the woman behind the counter is sorting cheque books and calling people on her phone.
Another HSBC Story -
Woman from bank calls me to come and collect my new cheque book.
I drop in to the bank main branch within 20 mins of the call. Pick a number, and wait.
I can see that the previous token number displayed on the electronic board. I wait for my number for eternity (well about 40 mins)
I walk around the corner to the hidden counter "serving" the previous number. No customers there, and the woman behind the counter is sorting cheque books and calling people on her phone.
A seriously WTF!! moment.