I Initiated a transfer to my NRI A/c with Federal Bank through Al Mana Exchange, Doha,Qatar on 11th October’ 2012 and today is 25th Oct’ 2012, for the last 14 days I am waiting for money and I am daily checking my account to know the above transaction. But till this time that amount not credited to my a/c. Today, I have checked with Al Mana Exchange, to know what happened my money transfer. The Exchange manager has cross checked their transactions and finally he told me that my tranfered amount through their exchange was depited on 12th Oct’ 2012 itself and he has given that remittance statement copy and Unique Transaction Reference (UTR) Number to me. Additionally he told that as per NEFT norms, the fund has to clear/credited to the specific a/c from 24 hrs to 72 hrs(Maximum).
Then I approached my branch manager through phone, They are confirming that the transaction details which are provided by AlMana Exchange, Doha was wrong, and no more transactions made on that particular NRI a/c. this case i do want to know the particular reason why they made this much delay. So, I want to complaint this issue with concerned dept over Doha. Please advise me.
I Initiated a transfer to my NRI A/c with Federal Bank through Al Mana Exchange, Doha,Qatar on 11th October’ 2012 and today is 25th Oct’ 2012, for the last 14 days I am waiting for money and I am daily checking my account to know the above transaction. But till this time that amount not credited to my a/c. Today, I have checked with Al Mana Exchange, to know what happened my money transfer. The Exchange manager has cross checked their transactions and finally he told me that my tranfered amount through their exchange was depited on 12th Oct’ 2012 itself and he has given that remittance statement copy and Unique Transaction Reference (UTR) Number to me. Additionally he told that as per NEFT norms, the fund has to clear/credited to the specific a/c from 24 hrs to 72 hrs(Maximum).
Then I approached my branch manager through phone, They are confirming that the transaction details which are provided by AlMana Exchange, Doha was wrong, and no more transactions made on that particular NRI a/c. this case i do want to know the particular reason why they made this much delay. So, I want to complaint this issue with concerned dept over Doha. Please advise me.
With regards,
Rafeeq