The problem is that these businesses are franchises, which means they are not owned by the central corporation. Rather, they are owned by someone locally, who is responsible for hiring and managing the staff. The corporate headquarters supplies the coffee, mugs, etc. and initial training and makes periodic visits. So the problem goes back to the crap customer service in Qatar issue about which we all complain.
To the OP:
The problem is that these businesses are franchises, which means they are not owned by the central corporation. Rather, they are owned by someone locally, who is responsible for hiring and managing the staff. The corporate headquarters supplies the coffee, mugs, etc. and initial training and makes periodic visits. So the problem goes back to the crap customer service in Qatar issue about which we all complain.