Hello hersheys_anne19,

I came across your complaint, please allow me to apologize for this inconvenience. Can you please share your shipment's tracking number here or at [email protected] and I'll be happy to assist you on your inquiry.
Thank you.

regards,
Shahira Koudsi
Social Media Specialist – Customer Service Team
Aramex International - Global Support Office, Amman

Tel +962 6 5515111
aramex.com