The problem isn't with the taxi drivers but with the management and the structure of the company they work for.
The main issue is their low salary and the fees they have to pay for the cab hire, limited time they've got to earn enough cash to cover the costs and working AND living conditions (Doha traffic is one example, which is ridiculous as you all know if you drive here or even try to cross the road).
Every taxi driver in this country is an expat, here to work to support their families back home like most of us do. They try to serve their duty the best they can and make the most of it to support their family while working under pressure and poor conditions. All passengers should take that aspect into consideration before complaining. They do the wrong thing by the rules when trying to use a wrong tariff or take you for a ride but they do so for the right reason. If they don't know the route and get lost is because they have not been trained properly (or at all) and it's a management fault. Company should provide them with the training, proper living conditions and a basic salary that would be equivalent to basic life expenses in this country and they should also get rewarded for an exceeding expectations service and they would then put their hearts in to what they do and do it properly. It's simple but at the same time such a big deal to sort out once and for all so everyone would be happy, us passengers and them taxi drivers. I think that the only way to solve this problem is to change the infrastructure of the company and employee packages and we will see a massive service improvement as customers.
The problem isn't with the taxi drivers but with the management and the structure of the company they work for.
The main issue is their low salary and the fees they have to pay for the cab hire, limited time they've got to earn enough cash to cover the costs and working AND living conditions (Doha traffic is one example, which is ridiculous as you all know if you drive here or even try to cross the road).
Every taxi driver in this country is an expat, here to work to support their families back home like most of us do. They try to serve their duty the best they can and make the most of it to support their family while working under pressure and poor conditions. All passengers should take that aspect into consideration before complaining. They do the wrong thing by the rules when trying to use a wrong tariff or take you for a ride but they do so for the right reason. If they don't know the route and get lost is because they have not been trained properly (or at all) and it's a management fault. Company should provide them with the training, proper living conditions and a basic salary that would be equivalent to basic life expenses in this country and they should also get rewarded for an exceeding expectations service and they would then put their hearts in to what they do and do it properly. It's simple but at the same time such a big deal to sort out once and for all so everyone would be happy, us passengers and them taxi drivers. I think that the only way to solve this problem is to change the infrastructure of the company and employee packages and we will see a massive service improvement as customers.