It's quite simple. Mowaslat has alienated it's customer base and it will have to do a lot to earn back the trust of the population. My experience of taxis in doha include never being able to hail a taxi when needed; trying the call centre and being told a taxi is available in 4 hours; being unable to prebook a taxi; driver trying to pick up another fare during my journey; driver not knowing the city at all; about half the time having to battle for the driver to turn on the meter; fare being set at wrong rate for runs within doha; erratic driving by speeding, changing lanes abruptly, undertaking and braking very hard and just generally rude behaviour complaining about traffic and my journey being too short.

My illegal taxi driver turns up on time, drives carefully, is reliable and I trust him. Taxi companies here have no idea how to train/pay/manage taxi drivers in a way that is conducive to a successful business model. Nowhere does quality of service appear important to them. So I will stick with my illegal taxi driver thank you very much. And if u take that away, uber and careem will have my custom.