Completely useless organization! They will not do anything to assist you the consumer.They will pretend to though, but after a while you will come to know that they are there to protect businesses (Especially fully Qatari-owned businesses) and consumers. Save yourself time, energy, money, aggravation, and irritation,and buy your stuff elsewhere or online. It may cost more but in the end , it will last longer and give you more peace of mind......