Hi , I had very bad experience with your SHARAF -Doha branch.
I had a very non professional attitude from your side , 1st. as I was promised for delivery on last Thursday max by 4 pm , I called customer service who sharply asked me just to wait until delivery calls me but this did not happen till 8 pm.
2nd. I called several time at 8 pm nobody answered till 8.55 PM where I had an answer from customer service personal that no stock available! and asked me to wait till Saturday to find a solution, thus I asked him to cancel the purchase , 3rd. he promised to make email and cancel the purchase for refund but this did not happen
4th. On Friday another person from your team called to confirm that stock is available and wrong info was passed?!, of course no body gave explanation nor give apology.
finally the guy promised for delivery on Saturday morning before 12:00 noon , 5th but again and again nobody came or called. I called customer service who was surprised and I insisted to cancel the purchase and nobody to call me again
6th. delivery calls me by 16:30 asking my location to deliver and I informed him it is too late by 48hrs
7th. moreover , a surprise guy from customer service called me by 17:00 asking me in a rude way , why don't you receive your machine????
you really don't show respect of time , you are not trusted and show no professionalism in your work,
Hi , I had very bad experience with your SHARAF -Doha branch.
I had a very non professional attitude from your side , 1st. as I was promised for delivery on last Thursday max by 4 pm , I called customer service who sharply asked me just to wait until delivery calls me but this did not happen till 8 pm.
2nd. I called several time at 8 pm nobody answered till 8.55 PM where I had an answer from customer service personal that no stock available! and asked me to wait till Saturday to find a solution, thus I asked him to cancel the purchase , 3rd. he promised to make email and cancel the purchase for refund but this did not happen
4th. On Friday another person from your team called to confirm that stock is available and wrong info was passed?!, of course no body gave explanation nor give apology.
finally the guy promised for delivery on Saturday morning before 12:00 noon , 5th but again and again nobody came or called. I called customer service who was surprised and I insisted to cancel the purchase and nobody to call me again
6th. delivery calls me by 16:30 asking my location to deliver and I informed him it is too late by 48hrs
7th. moreover , a surprise guy from customer service called me by 17:00 asking me in a rude way , why don't you receive your machine????
you really don't show respect of time , you are not trusted and show no professionalism in your work,
I will never approach your shop again
Dr.Ayman Darwish