@usama111
Please ask your company HR department to upload your latest attested contract to the ministry of labour . Then only you will be able to apply for family visit, even to open the window in metrash 2.
In my case, i had sam issue.then my conpany prepared a single page contract with barcode and all( electronic they said) and signed by me and HR Manager, then uploaded after attested from misitry of labour.
Then i applied for my wife and son, next day i got the visa approved.