My visits to Dubai/Muscat/Doha is not very different.
Most of the shops have very poorly trained staff.
They have no clue about how to be the best salespeople.
Because, their manager also sails the same boat.
Their attitude changes as soon as a Arab in a white robes walks in.
The funny thing is they don't work on commission. If so, then I can
understand this sudden change.
But they are paid monthly salary.
Then why this attitude.
Some of the reasons are:
1. Wrong persons for the job.(Some of them, believe me ...Over qualified)
2. Poor training.
3. Poor understanding about the job itself.
4. The management itself has very dim view about customer service.
5. The management itself has very little long term perspective.
6. Everybody think they have very little time to earn and they are frustrated that they are in the wrong job.
7. Finally, poor competition.
There are more such reasons.
But this can be changed only by the good community co-operation and a vigilant press/TV.
More awareness should be created by writing about this and talking about this wherever it is possible.
No law can bring any change.
These management should be made to understand that Bad publicity hurts.
My visits to Dubai/Muscat/Doha is not very different.
Most of the shops have very poorly trained staff.
They have no clue about how to be the best salespeople.
Because, their manager also sails the same boat.
Their attitude changes as soon as a Arab in a white robes walks in.
The funny thing is they don't work on commission. If so, then I can
understand this sudden change.
But they are paid monthly salary.
Then why this attitude.
Some of the reasons are:
1. Wrong persons for the job.(Some of them, believe me ...Over qualified)
2. Poor training.
3. Poor understanding about the job itself.
4. The management itself has very dim view about customer service.
5. The management itself has very little long term perspective.
6. Everybody think they have very little time to earn and they are frustrated that they are in the wrong job.
7. Finally, poor competition.
There are more such reasons.
But this can be changed only by the good community co-operation and a vigilant press/TV.
More awareness should be created by writing about this and talking about this wherever it is possible.
No law can bring any change.
These management should be made to understand that Bad publicity hurts.