It's not racism, it's just that when people don't queue (because they are either rude, ignorant or both) the staff are faced with a number of people trying to get served next, and in most cases they will serve whoever 'shouts loudest' because they probably haven't been trained what to do in those situations or are too scared to tell someone to join the queue. Hence PM is right, it's unprofessional. It happens everywhere here, not just in the banks.
It's not racism, it's just that when people don't queue (because they are either rude, ignorant or both) the staff are faced with a number of people trying to get served next, and in most cases they will serve whoever 'shouts loudest' because they probably haven't been trained what to do in those situations or are too scared to tell someone to join the queue. Hence PM is right, it's unprofessional. It happens everywhere here, not just in the banks.
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