the future. Honestly...who the hell does that? When your ID matches the name on the ticket?? Complete load of crap.
They have a helluva lot to learn about customer service. Make a BIG stink about it back in the UK, write to travel mags (Conde Nast), your local paper...altho customer satisfaction means nothing to them, bad publicity does seem to motivate them into action. I wish you luck!
"Most plain girls are virtuous because of the scarcity of opportunity to be otherwise."
-- Maya Angelou
the future. Honestly...who the hell does that? When your ID matches the name on the ticket?? Complete load of crap.
They have a helluva lot to learn about customer service. Make a BIG stink about it back in the UK, write to travel mags (Conde Nast), your local paper...altho customer satisfaction means nothing to them, bad publicity does seem to motivate them into action. I wish you luck!
"Most plain girls are virtuous because of the scarcity of opportunity to be otherwise."
-- Maya Angelou