If you are the one working in HMC, then you know exactly who this lady is.......but the way you comment against her for sure you are not an HMC employee...............
IN behalf of us who is working in HMC and staying inside Medical City, we know very well who you are talking to, and as far as we know she's very nice @ accomodating to everyone.
And we don't think it is right for you to question her capability holding that position, She was her maybe more than your stay here in Qatar.
Residing inside Medical City has a lot of POLICY to follow and its for everybodies benefits.
Then if you are new transferee and stayed outside the hostel for long time its really difficult to adjust since there are some rules to follow unlike outside hostel were you are free to do what you want.
Lastly,don't judge the person by one ACT alone.....