Convergys cuts Canadian jobs, adds in Philippines
An article from Business Courier:
http://www.bizjournals.com/cincinnati/stories/2009/03/30/daily6.html
Monday, March 30, 2009, 11:39am
EDT
Convergys cuts Canadian jobs, adds in Philippines
Business Courier of Cincinnati
Convergys Corp. will eliminate 275 jobs at its call center in Winnipeg, Manitoba, while opening three new call centers in the Philippines.
The Canadian jobs were eliminated because the company lost a customer service contract that the Winnepeg center had been handling, according to a story in the Winnipeg Free Press. Convergys employs about 1,000 at the center, one of 13 it operates in Canada, according to the story.
In the Philippines, Convergys will open three new call centers April 1, creating 2,900 jobs, according to a Filipino television station. The centers are located in Cebu, Quezon City and Laguna.
The company had announced last May that it planned to add five new call centers in the Philippines. It employs about 16,000 in the country.
Convergys (NYSE: CVG) provides customer care, human resources and billing services worldwide.